Stefany Touchet
Lafayette,LA
Summary
Sales Support Specialist II at Cox Communications with a proven track record in customer relationship management and complaint resolution. Expert in sales strategy development, I successfully mentored new employees and enhanced team performance, ensuring high customer satisfaction. Adept at processing payments and managing inventory, I thrive in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Sales Support Specialist II
Cox Communications
04.2006 - 12.2024
- Point of contact for Serviceability department. Coordinating visits for field technicians to survey locations for build outs. When completing the estimate it then would be sent to me. I would then verify information & assign to members of my team (myself included in rotation).
- Assisted customers with sales needs such as collecting payments for build outs, writing and sending contracts to prospective customers, creating work orders for installation of services.
- Managed customer accounts, responding to inquiries and resolving customer service issues.
- Prepared and presented sales reporting to upper management on a weekly/monthly basis.
- Assisted with biweekly audits of customer accounts & employee work orders.
- Biweekly team meetings to go over individual and team goals including projects with updates.
- Working with partners in different departments sharing knowledge and learning new processes to grow my skills of the company procedures.
- Mentor to help with onboarding new employees.
- Worked on a POS database along with ICOMS, ICE & Watts on a daily basis.
Store Manager
Nexcom
01.2004 - 04.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Department Lead
JCPenney
06.1998 - 12.2003
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Education
Erath High School
Erath, LaSkills
- Customer relationship management
- Sales strategy development
- Customer needs assessment
- Complaint resolution
- Point of sale operation
- Stock management
- Processing payments
- Cash handling
- Time management
- Problem-solving
- Attention to detail
- Customer satisfaction
- Reliability
- Excellent communication
Timeline
Sales Support Specialist II
Cox Communications
04.2006 - 12.2024
Store Manager
Nexcom
01.2004 - 04.2006
Department Lead
JCPenney
06.1998 - 12.2003
Erath High School
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