Stefany Vazquez
HOUSTON,TX
Summary
Organization and dependability were key to success in managing multiple priorities with a positive attitude—a willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Associtate
Amazon
08.2019 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Trained associates for their designated roles and gave them advice to improve their rates.
- Stocked items and organized them to make picking easier.
- I made sure the inventory was correct.
Secretary and Assistant
F & R Lawn Service
11.2013 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Mowed lawns
- I maintained daily report documents, memos, and invoices.
- Scheduled appointments about landscaping and conducted follow-up calls to clients.
- I took over the business when the owner was away on vacation.
Assistant Supervisor
Traders Village
05.2019 - 04.2020
- In the supervisor's absence, I took charge of their duties and ensured my colleagues were positioned in their designated areas.
- I applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows, ensuring smooth operations even in challenging situations.
- I took over toll booths when associates weren't available.
- Worked with the management team to implement the proper division of responsibilities.
Education
Bachelor of Science - Human Resources Development
University of Houston
Houston, TX07.2019
Associate of Arts - N/A
Lone Star College
Houston, TX07.2016
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Workplace Safety
- Complex Problem-Solving
- Oral communication
Accomplishments
I was featured in an Art Gallery April 2014
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Associtate
Amazon
08.2019 - Current
Assistant Supervisor
Traders Village
05.2019 - 04.2020
Secretary and Assistant
F & R Lawn Service
11.2013 - Current
Bachelor of Science - Human Resources Development
University of Houston
Associate of Arts - N/A
Lone Star College