Stefany Williams
Murfreesboro
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
9
9
years of professional experience
Work History
Senior Banker
Bank of America
Madison, TN
12.2023 - Current
- Developed and maintained relationships with customers to ensure customer satisfaction.
- Analyzed financial data and provided advice on appropriate banking services for clients.
- Resolved customer complaints regarding banking products or services in a timely manner.
- Ensured compliance with federal regulations governing financial institutions.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Achieved or exceeded personal sales goals on consistent basis.
Relationship Banker
Bank of America
Nashville, TN
01.2019 - 12.2023
- Cash capable associate with dual role on platform assisting customers in lending products as well as service issues.
- Advised customers on bank products, services and financial planning options.
- Modified, opened and closed customer accounts.
- Reduced bank losses by setting successful risk management policies.
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
- Interacted with prospects to better understand products and services required.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Supervisor trained to support manager in assisting in second level authentication for cash handling transactions.
Store Manager
Bluemont Group, LLC
11.2017 - 11.2018
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Senior On-Site Manager
ResourceMFG
02.2017 - 12.2017
- Onsite manager for staffing agency, in charge of managing an average of 300 temporary employees on a daily basis
- Managed their safety, time sheets and disciplinary actions
- Worked closely with the company we supported to help manage the interactions between the temporary employees and permanent employees.
- Maintained safe operating compliance and verified that operations met best practice standards.
- Participated in round table discussions to pose questions and answers regarding issues pertaining to safety, compliance and overall maintenance.
- Reduced employee and subcontractor turnover rate.
- Monitored worksite personnel to maintain high levels of quality and performance.
Manager
Bluemont Group, LLC
11.2014 - 01.2017
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Education
Doctor of Business Administration - Strategy And Planning
Capella University
05-2026
Master of Business Administration - MBA - Project Management
Capella University
08.2021
Bachelor of Business Administration - BBA -
DeVry University
08.2010
Skills
- Management and Leadership
- Planning & Organizing
- Training & Development
- Customer Care Experience
- Organizational Skills
- Problem Resolution
- Relationship Building
- Critical Thinking
Languages
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- HOLA Power of 10 (2023)
- Volunteer for Bank of America Marathon (2023)
- Better Money Habits Champion
Timeline
Senior Banker
Bank of America
12.2023 - Current
Relationship Banker
Bank of America
01.2019 - 12.2023
Store Manager
Bluemont Group, LLC
11.2017 - 11.2018
Senior On-Site Manager
ResourceMFG
02.2017 - 12.2017
Manager
Bluemont Group, LLC
11.2014 - 01.2017
Doctor of Business Administration - Strategy And Planning
Capella University
Master of Business Administration - MBA - Project Management
Capella University
Bachelor of Business Administration - BBA -
DeVry University
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