Stefany P Miranda
San Antonio,TX
Summary
Dynamic Senior Sales Assistant with a proven track record in closing deals, enhancing customer satisfaction, and driving sales strategy development. Known for effective negotiation and team collaboration, contributing to streamlined processes and increased efficiency, experience on customer service , closing deals and excelent operation efficiency ,
Overview
13
13
years of professional experience
Work History
Senior Sales Assistant
Tricolor Auto Group
San Antonio, TX
06.2020 - 09.2025
- Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Assisted in training new sales staff on product knowledge and company policies to improve team performance.
- Streamlined inventory management processes, reducing discrepancies and improving order fulfillment accuracy.
- keep cars inventory , and monitoring dailly.
- marketing group sales , send inventory and ceate offerts for new customer .
- Collaborated with marketing teams to implement effective campaigns that aligned with business objectives.
- Checked with customers after sales to determine satisfaction and offer additional services such as assembly and warranties.
- Streamlined sales processes, resulting in increased efficiency and higher customer satisfaction rates.
- Worked closely with cross-functional teams to develop tailored solutions that met unique client needs while driving revenue growth for the company.
- Put together sales contracts, completed documentation, and issued receipts.
- Accepted and processed cash, check, and card payments.
- Exceeded sales targets consistently through effective negotiation and closing techniques.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Closing Deals
Branch Manager
Barri Financial Group
San Antonio, TX
04.2015 - 06.2020
- Led branch operations, ensuring compliance with financial regulations and company policies.
- Developed and implemented strategic marketing initiatives to enhance customer engagement and increase service usage.
- Managed team performance through training, coaching, and mentorship to improve service delivery standards.
- Analyzed financial reports to identify trends and opportunities for operational improvements and cost savings.
- Established strong relationships with clients, addressing their needs effectively to drive customer loyalty and retention.
- summit loan aplications, and checcking all under writen aproval.
- monitoring all daily calls , renewal loan , new customer calls delincuency calls.
- Oversaw cash management activities, ensuring accuracy in daily transactions and safeguarding company assets.
- Consulted customers to boost product sales and services.
- Examined customer loan applications for loan approvals and denials.
- Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Developed strategic plans for day-to-day financial operations.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Designed and maintained financial models to identify and measure risks.
Lead Team Member
Panda Express
San Antonio
02.2013 - 03.2015
- Supervised daily operations, ensuring adherence to food safety and quality standards.
- Trained and mentored new team members on service protocols and operational procedures.
- Streamlined workflow processes to enhance efficiency in food preparation and customer service.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Coached junior team members to develop their skills and advance within the company.
- Boosted customer satisfaction by addressing concerns promptly and providing exceptional service.
- Managed a diverse team of professionals, fostering an inclusive work environment that promoted growth and development.
- Assisted in recruitment to build team of top performers.
- Completed daily inspection of machines and equipment.
Education
GED -
Unitec
Tegucigalpa Honduras05-2012
High School Diploma -
Valencia School
Tegucigalpa Honduras02-2011
Skills
- Deal closing
- Customer relations
- Sales presentations
- Follow-up care
- Social media marketing
- Sales strategy development
- Effective negotiation
- Post-sale care
- Contract documentation
- Sales documentation
- Goal oriented
- Team collaboration
- Processing payments
- Sales expertise
- Customer needs assessment
manager of the year 2 years and top sales performance
Barri Financial 2 years Branch manager of the year
Tricolor Top sales
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Senior Sales Assistant
Tricolor Auto Group
06.2020 - 09.2025
Branch Manager
Barri Financial Group
04.2015 - 06.2020
Lead Team Member
Panda Express
02.2013 - 03.2015
GED -
Unitec
High School Diploma -
Valencia School