Stefawnie Michel

• Assisted in driving company-wide adoption of new documentation software, leading workshops, and providing hands-on support during the transition period.
• Ensured compliance with industry standards through thorough research and adherence to guidelines.
• Evaluated performance metrics regularly, making data-driven decisions that improved overall efficiency within the Documentation Supervisor role.
• Facilitated smooth transitions during employee turnover periods, ensuring seamless handover of responsibilities related to documentation management.
• Collaborated with cross-functional teams to align documentation efforts with company objectives.
• Delegated tasks to administrative support staff to organize and improve office efficiency.

• Spearheaded initiatives aimed at improving overall team morale through hosting regular team-building activities and encouraging open communication channels among all members.
• Collaborated with cross-functional teams to gather relevant information for accurate and up-to-date documentation.
• Led the development of user guides, FAQs, and other support materials, enhancing customer satisfaction and product understanding.
• Enhanced documentation quality by implementing standardized templates and guidelines for the team.
• Effectively prioritized multiple deadlines simultaneously while maintaining focus on delivering high-quality output consistently across various tasks.
• Participated actively in departmental meetings to provide valuable input on upcoming projects and resource allocation needs based on workload analysis results.

• Collaborated with fellow instructors to create cohesive lesson plans, ensuring consistency in training quality.
• Mentored new instructors, aiding their transition into the role and ensuring effective delivery of course content.
• Maintained compliance with company standards, regulatory requirements, and quality goals.
• Promoted an inclusive learning environment by accommodating diverse backgrounds and learning preferences, leading to increased overall satisfaction among trainees.
• Developed comprehensive training materials that resulted in higher knowledge retention among participants.
• Evaluated and provided feedback on trainee progress, resulting in improved performance over time.
• Initiated open lines of communication with participants throughout the duration of the course, fostering an atmosphere conducive to learning and collaboration.
• Increased trainee engagement by implementing a variety of teaching methods tailored to diverse learning styles.
• Led workshops focused on specific skills development, resulting in improved workplace efficiency and productivity.
• Assisted in the development of job-specific training programs, increasing employee preparedness for new roles within the organization.

• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Enhanced company reputation by providing exceptional customer service and support.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
• Provided valuable input resulting in new opportunities for growth and development.

• Supported clients during times of crisis, utilizing evidence-based approaches to manage risk factors efficiently while maintaining empathy and professionalism.
• Maintained confidentiality of client information in accordance with legal requirements and professional ethical standards.
• Reduced crisis situations by closely monitoring client behaviors and intervening proactively with de-escalation techniques.
• Improved client well-being by developing and implementing individualized treatment plans tailored to their specific needs.
• Documented client progress accurately and comprehensively, ensuring timely communication with other team members regarding any changes or concerns.
• Promoted safe and supportive environments by establishing clear boundaries and expectations for behavior within the therapeutic milieu.
• Developed strong rapport with clients, fostering trust and open communication necessary for successful therapeutic outcomes.

• Improved patient satisfaction by providing compassionate and attentive care to individuals with psychiatric disorders.
• Developed strong rapport with patients through active listening and empathetic communication techniques, promoting trust in the therapeutic relationship.
• Prevented potential escalation of patient crises through early identification and intervention using de-escalation techniques.
• Managed a caseload of diverse psychiatric patient populations, tailoring individualized care plans based on unique needs.
• Consistently complied with facility policies and procedures while maintaining strict adherence to HIPAA guidelines regarding patient privacy protection.
• Observed patient behavior closely, documenting progress or regression in treatment plans accordingly.
• Maintained accurate and up-to-date patient records, ensuring efficient communication among healthcare professionals.
• Collaborated with multidisciplinary teams to develop comprehensive treatment plans, enhancing the quality of care for patients.

Degree in Applied Psychology with a Clinical concentration.

• Extracurricular Activities: High School Swim Team, High School Water Polo Team.