Summary
Overview
Work History
Education
Skills
Certification
Timeline
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STEFEN GARRISON

Summary

From the beginning, I've always had a passion for technology and creating something from nothing. I've always had an entrepreneurial spirit. My focus is customer service and resolving complex technical issues and providing solutions. I have spoken with a diverse group of people on the phone to understand the issues they are having with their products or services. I am detail-oriented, hardworking, and big on providing team-driven results. I have a full understanding and knowledge of sales terminology, sales processes, and questioning techniques. It has helped me to discover and demonstrate technical concepts clearly while resolving clients' concerns with profitable solutions. I am ready to hit the ground running as a goal-oriented, fearless, and coachable SDR.

Overview

8
8
years of professional experience

Work History

CABLE NETWORK TECHNICIAN

Comcast
10.2018 - Current
  • Face-to-face customer interactions addressing customer concerns regarding internet and Hi-fi issues within their homes, handling rejections, and demonstrating exceptional communication and active listening skills
  • Identifying and resolving hidden problems that may not have been prominently emphasized but significantly impacting the customer's home experience
  • Building customer relationships while displaying empathy, maintaining a great customer experience while instilling trust and confidence in our products and services
  • Performing in a fast-paced environment
  • Contributing to the retention of churn by ensuring ongoing customer satisfaction
  • Upholding transparent and efficient communication with customers to establish clear expectations, ensuring their inquiries and concerns are resolved
  • Consistent follow-up is required to confirm that services are operating optimally
  • Meeting tool utilization and productivity quotas is also a fixed part of the role
  • Achieving outstanding results by consistently surpassing mobile sales targets in the critical month of May 2023, offering mobile services or home security
  • Working throughout the entire COVID-19 pandemic inside customer homes and providing great service
  • Maintaining a track record of delivering exceptional customer experiences, as reflected in consistently positive customer reviews
  • There are instances when customers are on the verge of discontinuing their services, and I excel at devising innovative solutions to address their concerns, ultimately retaining them as valuable clients.

MUSIC PRODUCER

Samba Beats
10.2016 - Current
  • I am accountable for managing social media campaigns across various platforms to promote and enhance the visibility of my music channel to increase beat sales
  • I create graphics and constantly create creative posts that continue to provide insight and major label artists and record labels with high-quality instrumentals
  • Prospecting B2B accounts to identify music industry personnel in order to sell beats online and establish relationships
  • Working with major labels and conducting song deals
  • Conducting negotiations with labels to purchase or lease instrumentals for their artists signed to the label
  • Reaching 1 million views with one of my songs with an international artist
  • Being able to have a project that people enjoy and care about.

WAREHOUSE ASSOCIATE

Office Depot Inc.
01.2016 - 02.2017
  • Interacting with customers to address their concerns and provide insightful information regarding our technology product offerings
  • This interaction was geared towards delivering the highest level of service
  • Loading equipment on trucks for delivery
  • Conveying technological information clearly and concisely, making it comprehensible to customers
  • Managing and leading my team for inventory checks
  • Providing exceptional customer service when interacting with internal or external customers
  • Identifying opportunities for process improvement and implementing changes that streamlined warehouse operations, resulting in increased efficiency.

CLEANING ASSISTANT

AIM Services
01.2016 - 12.2016
  • Maintaining a high standard of cleanliness and sanitation, ensuring facilities met strict quality standards
  • Resolving cleaning-related challenges, such as stains or spills, by identifying appropriate solutions and taking proactive measures
  • Adapting to changing cleaning requirements and schedules, demonstrating flexibility and a willingness to learn
  • Taking the initiative to identify and address cleaning needs proactively, demonstrating a strong work ethic and reliability
  • Assisting in training new cleaning crew members, helping them become familiar with company policies, procedures, and best practices
  • Demonstrating meticulous attention to detail when performing cleaning activities, resulting in consistently well-maintained and visually appealing spaces.

Education

Technology Sales

Course Careers
Atlanta, GA

COLLINS HILL HIGH SCHOOL
Suwanee, GA
05.2009

Skills

  • Problem-Solving Abilities
  • Customer service
  • Lead Generation
  • Research
  • Detail and goal oriented
  • Communication
  • Sales process
  • Team player
  • Cold calling

Certification

Course Careers Online Technology Sales Course

Certified Sales Development Representative, 09/01/23

Timeline

CABLE NETWORK TECHNICIAN

Comcast
10.2018 - Current

MUSIC PRODUCER

Samba Beats
10.2016 - Current

WAREHOUSE ASSOCIATE

Office Depot Inc.
01.2016 - 02.2017

CLEANING ASSISTANT

AIM Services
01.2016 - 12.2016

Technology Sales

Course Careers

COLLINS HILL HIGH SCHOOL

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STEFEN GARRISON