Stefen Richards
Orlando
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Guest Service Associate
Club Wyndham Bonnet Creek
07.2022 - Current
- Handled phone calls for inquiries by providing accurate information.
- Shared guest feedback with management to drive future enhancements.
- Managed reservation systems by updating guest information accurately.
- Provided friendly and attentive service by greeting guests warmly upon arrival.
Front of House Supervisor
Coco Thai Cuisine
12.2020 - 04.2022
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards ensuring consistent guest experiences across the team.
- Lead employee evaluations to assess performance, provide feedback, and set goals for improvement.
- Handled customer complaints professionally, turning potential negative situations into positive outcomes.
Lead Server/Key Holder
Bonchon Chicken
08.2017 - 04.2020
- Managed high volume dining periods with time management and strong multitasking abilities.
- Supported a positive workplace through teamwork, open communication and support among coworkers.
- Collaborated with kitchen ensuring accurate and timely delivery of meals, resulting in higher customer satisfaction.
- Created warm relationships with regular customers.
- Oversaw daily operations of the team, delegated tasks and trained new staff.
Assistant Manager
Dunkin Donuts & Baskin Robbins
06.2013 - 05.2017
- Identified inefficiencies to suggest improvements for overall workflow.
- Established communication with team for feedback and suggestions.
- Led training initiatives, enhancing employee skills
- Supervised daily operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records
- Managed inventory levels and reduced overhead costs.
Education
High School Diploma -
Winter Park High School
Winter Park, FL05-2013
Skills
- Patience and composure
- Payment processing
- Guest relations
- Food safety compliance
- Workplace safety
- Staff supervision
- Training and coaching
- Conflict resolution
Languages
Spanish
Professional Working
Timeline
Guest Service Associate
Club Wyndham Bonnet Creek
07.2022 - Current
Front of House Supervisor
Coco Thai Cuisine
12.2020 - 04.2022
Lead Server/Key Holder
Bonchon Chicken
08.2017 - 04.2020
Assistant Manager
Dunkin Donuts & Baskin Robbins
06.2013 - 05.2017
High School Diploma -
Winter Park High School
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