Stefena Hart
Customer service representative
Surprise,AZ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
03.2025 - 10.2025
- Prepared high-quality beverages following standard recipes and customer preferences.
- Maintained cleanliness and organization of workspace, ensuring compliance with health standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new baristas on equipment operation and beverage preparation techniques.
Customer Service Representative
HomeTeam Pest Defense
08.2022 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Sales Associate
Honda
03.2019 - 04.2022
- Established relationships with prospective clients utilizing social media and referrals, provided expertise on latest product lines and features
- Executed consultive sales process to properly pair clients with vehicles suitable to their needs
- Negotiated sale contracts and presented finance and leasing package options to clients
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Enhanced customer satisfaction through effective product demonstrations and in-depth knowledge of Honda vehicles.
Customer Service Representative
Ashley Furniture
10.2018 - 01.2020
- Managed 120+ daily customer escalated calls
- Assisted customers with special order processing
- Consulted with external stakeholders to expedite and secure inventory
- Developed and maintained in-store marketing sales brochures
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Guest Services Specialist
Ramada Inn
09.2016 - 10.2018
- Managed front desk for 116 room location
- Responded to phone and in-person requests for site information
- Processed and prepared daily room inventory reports
- Coordinated guest transportation for off-site events
- Delivered exceptional guest service, addressing inquiries and resolving issues promptly.
Education
Bachelor of Arts - Fashion Design
Art Institute of Phoenix
01.2018
Skills
- Manufacturing
- CRM Software
- MS Office
- Salesforce
- Customer Acquisition
- Problem Solving
- Negotiation
- Guest Services
- Relationship Building
- Leadership
- Consultive Sales
- Marketing Collateral
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Complaint handling
- Payment processing
Certification
Driver's License
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Interests
- Horseback Riding
- Volunteering
- Personal Development and Self-Improvement
- Youth mentor, providing guidance and support to empower the next generation of leaders
- DIY and Home Improvement
- Reading
- Mindfulness Practices
- Creative Writing
Timeline
Barista
Starbucks
03.2025 - 10.2025
Customer Service Representative
HomeTeam Pest Defense
08.2022 - 12.2024
Sales Associate
Honda
03.2019 - 04.2022
Customer Service Representative
Ashley Furniture
10.2018 - 01.2020
Guest Services Specialist
Ramada Inn
09.2016 - 10.2018
Bachelor of Arts - Fashion Design
Art Institute of Phoenix