Steffan Guttormsen
Kensington,Connecticut
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I'm a problem solver who loves finding new ways to cut losses to increase profits. I try to instill a positive work place culture among my team, helping to lead to better overall guest satisfaction.
Overview
2
2
years of professional experience
Work History
Senior Manager
PF Changs Restaurant
West Hartford, CT
06.2022 - Current
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Supported objectives, checkpoints and timelines, managing team members to meet project tasks and expectations.
- Provided operational updates to executive team to mitigate areas of concern.
- Identified areas of improvement within existing operations through process analysis and set new standards.
- Inspected completed work to drive quality, timeliness and company standards.
- Developed and led process improvements to optimize operations and reduce costs.
- Maintained adequate staffing to meet objectives within budget.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
Bristol Eastern High School
Bristol, CT06-2009
Skills
- Problem-Solving
- Microsoft Office
- Networking
- Task Prioritization
- Data Entry
- Team Building
- Active Listening
- Critical Thinking
- Customer Relations
- Basic Math
- Friendly, Positive Attitude
- Team Management
Timeline
Senior Manager
PF Changs Restaurant
06.2022 - Current
Bristol Eastern High School
Similar Profiles
Alitzel RodriguezAlitzel Rodriguez
Server at PF Changs RestaurantServer at PF Changs Restaurant
Sylvia BustosSylvia Bustos
Prep Chef at PF Changs RestaurantPrep Chef at PF Changs Restaurant
Joshua PendletonJoshua Pendleton
Server at PF Changs RestaurantServer at PF Changs Restaurant
Keturah HillKeturah Hill
SERVER, SERVER ASSISTANT at PF Changs RestaurantSERVER, SERVER ASSISTANT at PF Changs Restaurant
Shakhriyor ShakhobiddinovShakhriyor Shakhobiddinov
Intern at MyFreighterIntern at MyFreighter