Steffane Celia-Rodriguez
Des Moines,IA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Car Part Sales
Auto Zone Auto Parts
Urbandale, Iowa
07.2024 - 12.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Cashier Team Lead
Salvation Army Thrift Store
Des Moines, Iowa
01.2016 - 10.2018
- Supervised cashier team to ensure efficient customer service and smooth operations.
- Trained new cashiers on register systems and cash handling procedures.
- Managed daily cash reconciliation to maintain accurate financial records.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Maintained current knowledge of store promotions to highlight sales to customers.
Truck Driver
Western Express Trucking
Nashville , TN
01.2018 - 03.2018
- Operated commercial vehicles safely across various routes.
- Conducted pre-trip inspections to ensure vehicle readiness.
- Managed delivery schedules and communicated with dispatch regularly.
- Maintained accurate logs of hours driven and miles traveled.
- Loaded and secured cargo according to company guidelines.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Managed personal driving time according to Hours of Service regulations.
- Hooked and unhooked trailers from tractor and converter dollies.
- Fulfilled back haul orders and spotted trailers in loading yard.
Airplane Fueler
Signature Flight Support
Des Moines , IA
10.2017 - 01.2018
- Communicated effectively with pilots regarding fueling requirements for their flights.
- Operated ground service equipment including cargo loaders, refueling trucks, tugs, belt loaders and deicing vehicles.
- Coordinated with other departments such as maintenance and catering for smooth operations flow within the hangar.
- Performed pre-flight inspections on aircrafts to ensure safety and operational readiness prior to departure.
- Provided assistance with marshalling aircrafts onto designated parking spots at the ramp area.
- Assisted with loading and unloading baggage from aircrafts according to flight manifests.
- Monitored fuel levels in tanks and refilled when necessary while ensuring proper labeling of tanks and containers.
- Responded promptly to emergency situations involving aircrafts on the ground or in the air.
- Resolved conflicts between customers and personnel in a professional manner.
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
Technician
Big O Tires
Des Moines, Iowa
01.2016 - 01.2017
- Operated machinery to assist with daily production tasks.
- Maintained equipment to ensure proper functionality and safety standards.
- Collaborated with team members to complete assigned projects efficiently.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Installed new components or replaced defective parts to restore functionality.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
Floor Salesperson
Marshalls & HomeGoods
Des Moines, Iowa
01.2014 - 01.2015
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance shopping experience.
- Operated cash register and processed transactions efficiently.
- Collaborated with team members to restock shelves and manage inventory.
- Implemented visual merchandising standards to attract customer attention.
- Participated in store promotions and special events to boost sales engagement.
- Trained new staff on store policies and customer service best practices.
- Organized promotional displays and assisted with window dressing to attract more customers.
- Encouraged customers to join loyalty programs or sign up for promotional emails.
Phone Sales Representative
Choice Energy
Des Moines, Iowa
01.2012 - 06.2012
- Engaged customers through phone calls to promote energy services and solutions.
- Educated clients about energy plans and their benefits for informed decision-making.
- Managed customer inquiries, providing timely and accurate information on service options.
- Utilized CRM software to track interactions and maintain customer records effectively.
- Participated in team meetings discussing strategies for improving sales performance.
- Answered incoming calls from potential customers, provided product information and answered questions.
- Handled inbound telephone calls from interested customers.
Sandwich Artist
SUBWAY®Restaurants
Des Moines, Iowa
01.2011 - 10.2011
- Prepared a variety of sandwiches according to customer specifications.
- Maintained cleanliness and organization of the work area and equipment.
- Assisted customers in selecting menu items and provided recommendations.
- Trained new staff on sandwich preparation techniques and safety protocols.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Maintained cleanliness of work area throughout shift.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Informed customers of regular deals or monthly specials to upsell orders.
Education
Automotive Engineering
Des Moines Area Community College
Des Moines, IA01-2015
Associate of Applied Science - Air Brushing
Des Moines Area Community College
Ankeny, IA01-2014
Associate of Applied Science - HTML/CSS Computer Development
Des Moines Area Community College
Des Moines, IA01-2013
Skills
- Vehicle operation
- Time management
- Attention to detail
- GPS and route planning
- Class A commercial Driver's license
- Basic computer literacy
- Parts installation
- Diagnostic tools
- Dent filling
- Preventative maintenance
- Welding and fabrication
- Wheel alignment
- Hand and power tools
- Detailing and cleaning
- TIG welding professional
- Cash handling
- Outbound and inbound calls
Timeline
Car Part Sales
Auto Zone Auto Parts
07.2024 - 12.2024
Truck Driver
Western Express Trucking
01.2018 - 03.2018
Airplane Fueler
Signature Flight Support
10.2017 - 01.2018
Cashier Team Lead
Salvation Army Thrift Store
01.2016 - 10.2018
Technician
Big O Tires
01.2016 - 01.2017
Floor Salesperson
Marshalls & HomeGoods
01.2014 - 01.2015
Phone Sales Representative
Choice Energy
01.2012 - 06.2012
Sandwich Artist
SUBWAY®Restaurants
01.2011 - 10.2011
Automotive Engineering
Des Moines Area Community College
Associate of Applied Science - Air Brushing
Des Moines Area Community College
Associate of Applied Science - HTML/CSS Computer Development
Des Moines Area Community College