Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steffanee LaTier

Tampa,FL

Summary

8 Years of experience as leasing consultant or assistant property manager in the State of Florida. Professional in property management with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues. Well-qualified APM with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

10
10
years of professional experience

Work History

Assistant Property Manager

ZRS Management
02.2024 - Current
  • Managed tenant communications to ensure prompt resolution of inquiries and concerns.
  • Coordinated property maintenance requests, improving response times and tenant satisfaction.
  • Assisted with lease preparations, ensuring compliance with legal and regulatory standards.
  • Oversaw move-in and move-out processes, maintaining accurate documentation and facilitating smooth transitions.
  • Conducted property inspections, identifying issues and coordinating timely repairs to uphold property standards.
  • Developed resident engagement initiatives, fostering community relationships and enhancing tenant retention rates.
  • Implemented tracking systems for rent collections, reducing discrepancies and streamlining financial reporting processes.
  • Trained new staff on operational procedures, promoting best practices in property management activities.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.

Assistant Property Manager

Pinnacle Living / Cushman & Wakefield / RKW (Same Property)
11.2018 - 02.2024
  • Lazul Apartments is a 349 unit mid-rise luxury property built in 2018 located in North Miami Beach owned by Hunt/Eden. Assisted previous manager who created a successful marketing/lease up strategy which resulted in growing market rents by an average of $250 per unit per month. Not only was Lazul a wild success fiscally, it literally redefined the area’s demographics. Lazul was consequently deemed “The fastest lease up in Dade County in 2019”. With the current manager we have kept Lazul as a top mid-rise community.
  • Lease-up a 349-unit community during a worldwide pandemic. Stabilized the community from start to finish in 18 months resulting in being 6 months ahead of budget.
  • Maintained and managed delinquency and assisted in securing rental assistance for those with delinquent rents during COVID-19.
  • Stayed up to date on moratoriums and policies set forth by the government in unprecedented circumstances.
  • Delicately balanced resident wants/needs with COVID-19 policies.
  • Assisted community manager in mitigating construction and warranty issues.
  • Worked side by side with the community and asset manager in planning for renewals and leasing velocity.
  • Train and manage leasing team members, helping them achieve weekly, monthly, and quarterly goals.
  • Assist community manager with 2021 budget creation.
  • Was one half of a 2-person office team from August 1st to September 2021 at which point the community went through a manager change and did not have an active on-site manager again until September 2021, resulting in myself running the community for 6 weeks during prime leasing season in a worldwide pandemic. Once the community was fully staffed in August of 2021, I remained an active part of the leasing team in addition to all ACM responsibilities.

Leasing Agent

Alliance Residential
11.2017 - 07.2018
  • Processed applications for new prospective residents for official verification process
  • Ensured ability of client’s financial background to meet move-in standards
  • Walked property daily to ensure ground maintenance and curb appeal
  • Organized community events
  • Maintained and updated social media accounts and private community message board
  • Greeted and walked apartments with prospective renters and highlighted unique features of units and property
  • Walked and inspected available apartments for make-ready and move-ins
  • Kept Model unit stocked and meticulously ready to show to prospective clients

Senior Leasing Consultant

ZRS
10.2017 - 11.2017
  • Developed guidelines for Penn Florida Corporate Housing Program
  • Daily and weekly activity reports to ZRS
  • Weekly activity reports for Penn Florida
  • Apartment leasing
  • Participated in marketing and outreach events to acquire visibility and new tenants for property

Account Manager

National Corporate Housing
01.2017 - 09.2017
  • Responsible for capturing and follow through of client business leads then brokered the leads thus building relationships statewide with property managers to keep and acquire core units for leasing.
  • Maintained optimal customer service with timely and personal outreach to clients through emails and phone calls, which could number in the hundreds per week
  • Accurately and efficiently kept digital and hardcopy leasing documentation organized to meet corporate standards
  • Inspected rental units in Miami, Fort Lauderdale and Orlando to identify and correct issues prior to client move-ins
  • Ensured and documented that financial obligations of lessee were paid prior to arrival
  • Prepared and delivered welcome baskets and arrival-departure instruction packets and engaged in follow-through actions to make sure that clients understood the process of acquiring keys and the vacate protocols
  • Inspected rental units after move-outs to assess and document and report property issues
  • Excelled at customer satisfaction by resolving clients questions, requests and issues by phone and email while in the office and on-call weekends
  • Followed up with every client before, during and after their stay to capture and document their leasing experience

Leasing Manager

Greystar
04.2016 - 01.2017
  • First point of contact for all residents, prospective residents, and business relations
  • Excelled at keeping high occupancy of units and low turnover
  • Enthusiastically walked apartments with prospective renters
  • Processed applications for new prospective residents for official verification process
  • Ensured ability of client’s financial background to meet move-in standards
  • Walked and inspected units after move-outs, documented damage for move-out protocol
  • Kept resident files updated to comply with insurance, lease renewals and addendums
  • Walked property daily to ensure ground maintenance and curb appeal
  • Walked and inspected available apartments for make-ready and move-ins
  • Organized community events
  • Maintained and updated social media accounts and private community message board
  • Followed-up all Lead 2 Lease prospects with email and phone calls to capture leases

Leasing Professional

Greystar
01.2016 - 04.2016
  • Greeted and walked apartments with prospective renters and highlighted unique features of units and property
  • Walked and inspected available apartments for make-ready and move-ins
  • Kept Model unit stocked and meticulously ready to show to prospective clients
  • Posted Centro ads daily to Craigslist
  • Followed-up all Lead 2 Lease prospects with email and phone calls to capture leases

Leasing Professional

Greystar
09.2015 - 12.2015
  • Maintained all resident files including renewals
  • Walked and inspected available apartments for make-ready and move-ins
  • Followed up with prospective clients via email and phone calls
  • Received and processed applications
  • Created monthly community calendar
  • Updated monthly newsletter with monthly local neighborhood events
  • Organized and hosted weekly resident bingo games
  • Organized and hosted monthly resident potluck dinners and holiday parties

Education

AA Diploma - Art

NHMCC
Houston, TX
2006

Skills

  • One-Site
  • Lead 2 Lease
  • Yardi
  • Blue Moon
  • MS Excel
  • Ms Word
  • Administrative support
  • Strong communication skills
  • Telephone and email etiquette
  • Property tours and inspections
  • Fair housing regulations
  • Tenant issue resolution

Timeline

Assistant Property Manager

ZRS Management
02.2024 - Current

Assistant Property Manager

Pinnacle Living / Cushman & Wakefield / RKW (Same Property)
11.2018 - 02.2024

Leasing Agent

Alliance Residential
11.2017 - 07.2018

Senior Leasing Consultant

ZRS
10.2017 - 11.2017

Account Manager

National Corporate Housing
01.2017 - 09.2017

Leasing Manager

Greystar
04.2016 - 01.2017

Leasing Professional

Greystar
01.2016 - 04.2016

Leasing Professional

Greystar
09.2015 - 12.2015

AA Diploma - Art

NHMCC

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