Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steffanee Ogg

Myrtle Beach,SC

Summary

Dynamic sales associate with a proven track record at Walmart, excelling in customer service and relationship building. Recognized for consistently exceeding sales targets through effective problem-solving and teamwork. Adept at cash handling and creating engaging shopping experiences, fostering customer loyalty and satisfaction in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Sales Associate

7/11 Convenience Store
05.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Parks and Recreation Worker

The City of North Myrtle Beach
01.2025 - Current
  • Contributed to a clean and welcoming environment by managing litter and waste disposal in the park area.
  • Ensured park safety with regular maintenance checks, promptly addressing any hazards or issues identified.
  • Enhanced visitor experience by providing excellent customer service and addressing inquiries about park facilities.
  • Improved accessibility for all visitors by maintaining clear paths and installing necessary signage throughout the park grounds.
  • Promoted park events and programs, increasing community engagement and participation.
  • Provided support during emergency situations, ensuring prompt response from appropriate personnel when needed.
  • Maintained detailed records of daily tasks performed, allowing for effective communication between team members regarding ongoing projects and priorities.
  • Promoted physical activity and well-being through the organization of sports leagues, fitness classes, and other recreational opportunities within the park.
  • Assisted with planning and executing community events, including fundraisers, educational workshops, and recreational activities.
  • Coordinated volunteer efforts for park improvement projects, fostering a sense of ownership among local residents.
  • Conducted educational workshops on environmental conservation, fostering community awareness and involvement.
  • Optimized resource allocation for event planning, ensuring high-quality experiences while staying within budget.
  • Coordinated with law enforcement to maintain park security and address any incidents promptly.
  • Developed and executed engaging community events, bringing together diverse groups for cultural celebrations.

Sales Associate

Walmart
12.2018 - 12.2024
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.

Education

Diploma -

Durant High School
Durant, OK
05.2012

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Money handling
  • Professional demeanor
  • Adapt to diverse groups
  • Guest relations

Timeline

Sales Associate

7/11 Convenience Store
05.2025 - Current

Parks and Recreation Worker

The City of North Myrtle Beach
01.2025 - Current

Sales Associate

Walmart
12.2018 - 12.2024

Diploma -

Durant High School

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