Steffani Baku-Kirkman
Universal Banker & Teller
Louisville,KY
Summary
- Reliable, organized and efficient employee with 15 years of cash handling experience and over 25 years of providing exceptional customer service, administrative management and accounting support.
- Skilled in processing a variety of customer banking interactions, courteous and prompt completion of financial & sales transactions.
- Offers an array of knowledge in performing and prioritizing tasks, organization, discrepancy resolution, managerial duties while optimizing workflow.
- Proven ability to accomplish goals within set deadlines, adhere to policies & procedures, demonstrates sound judgement and being productive team player.
Overview
33
33
years of professional experience
Work History
Co-Owner/Operator
KO Maui Enterprises, LLC
Hawaii & Louisville, Kentucky
10.2019 - Current
- Co-Owner and Office Manager of Aloha Y'all Gifts, Coffee & CBD - providing Maui's premium coffee, Hawaiian gifts and distributor of high-quality CBD products.
- Manage day-to-day office operations, including Accounting/Bookkeeping, ordering, shipping, and production.
- Superior customer service skills, sales representative, and health & wellness educator.
Universal Banker/Teller
Bank of Hawaii
Lahaina, HI
08.2022 - 09.2023
- Accurate & efficient processing of various customer transactions, including but not limited to; deposits, withdrawals, payments, cash advances, making account debit/credit adjustments, balance of all monies on a daily basis, replenishment of teller cash recycler, placing check stops/holds, foreign currency exchanges, and purchase & selling cash to/from the vault.
- Delivered extraordinary customer experience by understanding the client's financial needs and performing sales, servicing & operational functions of the branch.
- Educated customers in different product & service solutions, fraud protection and connecting them with the appropriate banker to assist in achieving their financial goals.
- Adhered to bank policies, procedures and compliance within applicable state & federal laws regulating requirements.
Field Operations Manager
Epic Maui Vacations
Lahaina, HI
11.2021 - 06.2022
- Dependable display of Aloha spirit with passionate customer service in a high-paced environment.
- Coordinated cleaning & maintenance staff to provide remarkable and expeditious service to all guest of over 70 vacation rental properties.
- Managed multi-departments; including Quality Assurance inspectors, housekeepers, vendors and Owner contractors.
- Regulated inventory control, ordering and scheduling.
Independent Contractor
Professional Organizer & Consulting
Maui, HI
01.2004 - 11.2021
- Provided personalized organizing systems and solutions for individuals and small businesses on the islands of Maui & Big Island, Hawaii.
- Assisted clients with various services, including: property management, bookkeeping, personal assisting, detail housekeeping and wellness coaching.
- Coordinated with contractors in preparation for off-island Owner's return to residences and vacation rentals.
- Collaborated closely with clients to achieve their project goals.
Assistant Manager
Ross Dress For Less
Lahaina, HI
11.2019 - 03.2021
- Served as Area/Assistant Manager for 6 months.
- Extensive experience with cash handling, POS sales and return transactions.
- Responsible for auditing cash drawers, processed deposits and coordinated change orders for employees.
- Focused on continuous product turnover and shrink reduction and evaluated employee skills & knowledge regularly, while providing hands-on training and mentoring to individuals with lagging skills.
Patient Account Representative
Maui Health System
Kula, HI
05.2016 - 11.2017
- Initiated and processed all long-term care monthly billings for Kula hospital and facilities on Maui & Lanai.
- Responsible for maintaining tracking reports of insurance payments & claims, along with problem solving issues among carriers & patients.
- Insurance provider relations, Medicaid verification, monitored all remittance payments for accuracy and completed patient preadmission applications.
Office Assistant and Stage Manager
Musical Options
Pukalani, HI
12.2013 - 02.2015
- General office assistance; including event scheduling, travel arrangements, contract preparations and customer service.
- Stage manager duties included efficient organization of entertainers to meet contractual needs of the client.
Store Manager
Recycle Hawaii's Thrift Boutique
Hawi, HI
08.2009 - 08.2012
- Managed a retail thrift store and recycling center. Tasks included cash handling, sales and daily receivable deposits, generated weekly & monthly reporting, inventory organization and distribution.
- Persistent customer service and community relations coordinator.
Human Resources and Worker's Comp. Mgr.
Martin Corporation
Escondido, CA
01.2004 - 12.2007
- Tracked & processed union & non-union payroll, including certified payroll, for all jobsites. Initiated & monitored worker's compensation claims, and managed 401K reports.
- Responsible for on-boarding paperwork for new employees.
Education
No Degree - Accounting And Computer Science
Anderson College
Anderson, SCSkills
- Extensive cash handling abilities
- Excellent communication & interpersonal skills
- Detail oriented & highly organized
- Strong customer service skills
- Accounts payable and receivables
- Computer savvy in various programs, including MS Office: Word, Excel, Outlook
- Type 45 wpm
- 10-key by touch
Timeline
Universal Banker/Teller
Bank of Hawaii
08.2022 - 09.2023
Field Operations Manager
Epic Maui Vacations
11.2021 - 06.2022
Assistant Manager
Ross Dress For Less
11.2019 - 03.2021
Co-Owner/Operator
KO Maui Enterprises, LLC
10.2019 - Current
Patient Account Representative
Maui Health System
05.2016 - 11.2017
Office Assistant and Stage Manager
Musical Options
12.2013 - 02.2015
Store Manager
Recycle Hawaii's Thrift Boutique
08.2009 - 08.2012
Independent Contractor
Professional Organizer & Consulting
01.2004 - 11.2021
Human Resources and Worker's Comp. Mgr.
Martin Corporation
01.2004 - 12.2007
No Degree - Accounting And Computer Science
Anderson College
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