Steffani Burton
Princeton,KY
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
22
22
years of professional experience
Work History
ERA- Temporary
American Red Cross
09.2023 - 11.2023
- Provided support to social service clients in navigating available resources.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Facilitated communication between clients and other service providers.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained accurate records of programs and services.
- Developed and maintained relationships with community organizations and agencies.
Community Liaison
Saint Vincent De Paul
04.2023 - 09.2023
- Networked with local organizations, leaders, and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Communicated with community members to assess concerns or current issues and identify corrective measures.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Skilled at working independently and collaboratively in a team environment.
- Worked with SharePoint Program.
- Maintained client confidentiality and confidential files.
- Developed and implemented social media strategy to increase engagement and reach new audiences.
Disaster Case Manager
Catholic Charities Diocese of Owensboro
04.2022 - 05.2023
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Gained strong leadership skills by managing projects from start to finish.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems.
Teacher Assistant/Substitute Teacher
Southside Baptist Church
10.2010 - 05.2015
- Created and developed lesson plans to meet students' academic needs.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Fostered student curiosity and interest through creative hands-on activities.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Helped students explore concepts with engaging, learning-focused activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed and implemented classroom routines to address varying student needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented classroom management techniques to maintain positive learning environment.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
Office Manager
Neely and Quatro, PSC
09.2001 - 04.2004
- Maintained HIPAA compliance.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Maintained accurate records of customer accounts, payments and payment plans.
- Responded to customer inquiries and provided detailed account information.
- Researched billing errors and discrepancies to initiate corrective action.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Facilitated communication between patients and various departments and staff.
- Assisted with regulatory issues such as compliance.
- Addressed and remedied all patient or team member issues.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Education
Bachelor of Science - Political Science (Not Completed)
Southern New Hampshire University
Hooksett, NHAssociate of Arts - Liberal Arts
Madisonville Community College
Madisonville, KY12.2010
Skills
- Case Management
- Client Education
- Community Resource Coordination
- Relationship Building
- Relationships and Rapport
- Identifying Community Resources
- Effective Communication
Affiliations
- Princeton Rotary Club
Timeline
ERA- Temporary
American Red Cross
09.2023 - 11.2023
Community Liaison
Saint Vincent De Paul
04.2023 - 09.2023
Disaster Case Manager
Catholic Charities Diocese of Owensboro
04.2022 - 05.2023
Teacher Assistant/Substitute Teacher
Southside Baptist Church
10.2010 - 05.2015
Office Manager
Neely and Quatro, PSC
09.2001 - 04.2004
Bachelor of Science - Political Science (Not Completed)
Southern New Hampshire University
Associate of Arts - Liberal Arts
Madisonville Community College
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