Steffani Fowles
Elgin
Summary
Dynamic Senior Flight Attendant with Southwest Airlines, adept at managing emergency situations and enhancing team efficiency through mentorship. Skilled in emergency care and conflict mediation, I excel in delivering exceptional customer service while ensuring safety compliance. Recognized for fostering a collaborative environment and maintaining passenger wellbeing during high-pressure scenarios.
Skilled aviation professional with extensive experience in passenger service and safety. Strong focus on teamwork, adaptability, and delivering exceptional results. Expertise in conflict resolution, emergency response, and ensuring compliance with regulations. Known for reliability, effective communication, and maintaining high standards under pressure.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Flight Attendant
Southwest Airlines
02.2007 - Current
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Handled medical emergencies calmly and professionally, administering first aid as needed to maintain passenger wellbeing.
- Improved team efficiency by mentoring junior flight attendants, sharing best practices, and fostering a collaborative work environment.
- Participated actively in recurrent trainings to stay updated on industry trends and new airline policies affecting daily operations.
- Demonstrated cultural sensitivity while interacting with diverse clientele from around the world, adapting communication style accordingly.
Medical Assistant
Dr. Bibi Medical Office
01.2000 - 02.2007
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
High School Diploma -
Grace M Davis High School
Modesto, CA05-2004
Skills
- Ramp service
- Verbal and written communication
- Cleanliness and sanitation
- Exceptional communication
- Safety procedures
- Public speaking confidence
- Emergency situations management
- Time management mastery
- Emergency care
- Schedule management
- Conflict mediation
- Adult AED and CPR
- Advanced first aid
- Teamwork and cooperation
- Clear communication
- First aid
- Emergency procedures
- Medical intervention
- Flight safety
Certification
CPR Certified
AED Certified
PPE Trained
Yearly Security and Emergency Training
EMK Trained
Timeline
Senior Flight Attendant
Southwest Airlines
02.2007 - Current
Medical Assistant
Dr. Bibi Medical Office
01.2000 - 02.2007
High School Diploma -
Grace M Davis High School
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