Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Steffani Lanzarone

South Setuaket

Summary

Im a hardworking employee enthusiastic about learning all the ins and outs, looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, Excellent time management and problem-solving skills.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Sales Representative

Browns Jeep
04.2018 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Generated new leads through networking and attending industry events.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Trained and mentored new sales representatives.

Medical Assistant

Advanced Gastro & Endoscopy
05.2014 - 05.2018
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.
  • Verified patient insurance coverage and collected required co-payments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

Medical Office Assistant

Coram Selden Chiropractic
06.2010 - 05.2014
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Registered patients and completed associated paperwork for accurate records.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Education

Liberal Arts And General Studies

Suffolk County Community College
Selden, NY

High School Diploma -

Sachem High School East
Farmingville, NY
06.2010

Skills

  • Extensive experience in written and oral communication
  • Ability to work effectively with others, and maintain harmonious relationships with all parties
  • Assigned and successfully completed multiple projects while being able to analyze prioritize and independently complete my work assignments and meet deadlines
  • Secure, analyze and protect, sensitive, personal and financial information
  • Possess excellent organizational skills and I’m able to balance all workloads and deadlines
  • Consistently handle multiple issues simultaneously and can delegate as needed
  • Make determination and use sound judgment to resolve issues
  • Ability to adapt to changing environments

Languages

Portuguese
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Representative

Browns Jeep
04.2018 - Current

Medical Assistant

Advanced Gastro & Endoscopy
05.2014 - 05.2018

Medical Office Assistant

Coram Selden Chiropractic
06.2010 - 05.2014

Liberal Arts And General Studies

Suffolk County Community College

High School Diploma -

Sachem High School East

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Steffani Lanzarone