Steffanie Call
Ramsey ,MN
Summary
Driven Bakery Team Lead with proven expertise in bakery management and team collaboration, demonstrated at Kwik Trip. Excelled in reducing waste and enhancing customer satisfaction through innovative menu development and quality control, achieving notable sales growth. Skilled in sanitation procedures and effective communication, I consistently deliver high-quality products and service, fostering increased loyalty and repeat business. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Bakery Team Lead
Kwik Trip
09.2019 - Current
- Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
- Achieved a reduction in waste by closely monitoring inventory levels and adjusting orders accordingly.
- Reviewed financial reports regularly to identify areas for cost savings or revenue growth opportunities within the bakery department.
- Streamlined order fulfillment processes, leading to faster turnaround times for custom cake orders.
- Contributed to the development of seasonal menus, keeping offerings fresh and appealing to customers year round.
- Increased customer satisfaction through consistently delivering high-quality products and excellent service.
- Mentored junior staff members in proper baking techniques, enhancing their skills and overall value to the team.
- Enhanced team productivity by providing ongoing training, coaching, and feedback to staff members.
- Implemented quality control measures, resulting in fewer customer complaints and product returns.
- Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.
- Evaluated employee performance fairly using established metrics, leading to higher job satisfaction among team members.
- Improved bakery efficiency by implementing streamlined processes and procedures.
- Coordinated special events such as weddings or corporate functions that showcased the bakery''s capabilities in meeting diverse client needs.
- Resolved customer concerns quickly and professionally, resulting in increased loyalty and repeat business.
- Boosted sales through the introduction of new product offerings and creative merchandising displays.
- Established effective communication channels among team members, fostering a positive work environment conducive to collaboration.
- Collaborated with management to develop marketing strategies that increased foot traffic and overall sales.
- Ensured a safe work environment by maintaining strict adherence to food safety guidelines and sanitation standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained cleanliness and hygiene in bakery premises.
- Maintained and controlled inventory of baked goods.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Managed all baking operations professionally and handled all problems confidently.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Established and maintained relationships with suppliers to procure quality ingredients and equipment.
- Developed cost-effective strategies to drive bakery sales and optimize profits.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Monitored inventory levels and identified opportunities for cost savings.
- Established performance goals and empowered bakers to exceed targets.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Prepared dough for variety of pastries, cakes and breads.
- Packaged finished products for sale.
- Trained new employees on bakery methods and procedures.
- Prepared frostings and other toppings for cakes and pastries.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Managed display cases to verify freshness and attractiveness of products.
- Replenished bakery items in display cases.
- Processed customer orders and payment transactions.
- Determined baking times for various items.
- Cut and shaped dough for pies, rolls and other pastries.
Lead Bender
Midwest Fixture Group
03.2001 - 09.2019
- Collaborated with team members to meet production deadlines.
- Optimized workflow by organizing workspaces and maintaining clean, well-stocked bending stations.
- Maintained high-quality standards for all completed projects, ensuring customer satisfaction and repeat business.
- Evaluated new equipment and tools for potential use in enhancing our current bending capabilities.
- Participated in cross-functional teams to identify areas of improvement across the entire production process, including the bending department.
- Enhanced team productivity by providing guidance on proper bending techniques and safety measures.
- Streamlined communication between departments by acting as a liaison during planning meetings involving bending requirements or concerns.
- Developed innovative approaches to complex bending challenges, resulting in successful project completion within tight deadlines.
- Improved output quality by regularly inspecting completed bends for accuracy, consistency, and compliance with specifications.
- Reduced waste and improved material usage through precise bending calculations and measurements.
- Demonstrated flexibility by adapting quickly to changes in project scope or client needs that affected the required bend specifications.
- Assisted in the development of training materials to improve overall team knowledge and performance in bending operations.
- Mentored junior benders, sharing expertise and best practices for efficient task completion while minimizing errors.
- Played an integral role in winning new contracts by showcasing our company''s exceptional skill set in metal forming – particularly bending – to prospective clients.
- Stayed up-to-date on industry trends and advances in bending technology to ensure continued excellence in service delivery.
- Increased production efficiency by streamlining bending processes and implementing new techniques.
- Conducted regular equipment maintenance checks and calibrations to ensure optimal performance during all bending operations.
- Contributed to a safer working environment by enforcing strict adherence to safety protocols during bending tasks.
- Consistently met or exceeded project deadlines through diligent time management, prioritization of tasks, and efficient execution of assigned duties.
- Kept equipment clean, repaired, and lubricated to maximize performance.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Followed company policies and OSHA requirements to maintain work safety.
- Troubleshot and resolved various issues with machinery, maintaining quality and performance.
- Checked completed work to identify flaws and sort items by grade.
- Upheld housekeeping standards by keeping space clean and free of hazards.
- Made timely adjustments to machine operations and components to meet demands of different production orders.
- Reviewed completed orders for quality and accuracy.
- Reviewed work orders to determine materials needs, where to make cuts and how to complete high-quality products in line with specifications.
- Removed excess materials during and after runs and collected for reuse or put into removal bins.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Restocked workstations with supplies to prevent work delays.
Education
High School Diploma -
Blaine High School
Blaine, MN06.1991
Skills
- Store operations
- Scheduling Staff
- Sanitation Procedures
- Food presentation
- Pastry Techniques
- Allergen awareness
- Order Fulfillment
- Waste Reduction
- Nutrition knowledge
- Ingredient Sourcing
- Cost Control
- Brand Standards Compliance
- Food trends analysis
- Bakery Management
- Food management experience
- Nutritional analysis
- Preventive Maintenance
- POS System Operation
- Expiration Monitoring
- Supply Ordering
- Order Management
- Allergy awareness
- Raw materials knowledge
- Expense Tracking
- Commercial production
- Baking equipment maintenance
- Bakery Operations
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Reliable and Responsible
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Clear Communication
- Team Cooperation
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Food Safety
- Decision-Making
- Kitchen Safety
- Opening and closing duties
- Dough Preparation and Baking
- Active Learning
- Order Taking
- Relationship Building
- Cake and Pastry Decoration
- Oven Operation
- Equipment Cleaning
- Adaptive and creative
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Stock Rotation
- Goal Setting
- Professionalism
- Interpersonal Communication
- Basic Mathematics
- Quality Control
- Inventory Maintenance
- Time management abilities
- Continuous Improvement
- Written Communication
- Team Training
- Minimize ingredient waste
- Product Wrapping and Packaging
- Equipment Inspection
- Problem-solving aptitude
- Delivery Coordination
- Holiday baking
- Commercial Food Production
Timeline
Bakery Team Lead
Kwik Trip
09.2019 - Current
Lead Bender
Midwest Fixture Group
03.2001 - 09.2019
High School Diploma -
Blaine High School