Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Steffanie Duck

Bonifay,FL

Summary

Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Vacasa. Skilled in team leadership and critical thinking, adept at driving initiatives that significantly improve service delivery. Demonstrated ability to mentor staff, leading to increased productivity and reduced turnover. Balances top-tier customer service skills with effective problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience

Work History

Inventory Manager

For His Glory Cleaning LLC
07.2024 - Current
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Coordinated with suppliers to guarantee timely delivery of inventory and materials.

Local Operations Manager

Vacasa
08.2023 - 07.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Property Caretaker

Vacasa
01.2023 - 08.2023
  • Addressed maintenance needs for multiple properties quickly for smooth, professional tenant support.
  • Prepared rental agreements and documentation for accurate, up-to date property management records.
  • Managed supplies and equipment inventories and replenishments to meet operational needs.
  • Built positive professional tenant relationships for high satisfaction levels.
  • Collaborated effectively with fellow caretakers and management staff in shared decision-making processes that benefit the overall community.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Managed high-volume emails from guests, employees, property owners while responding to them in a timely and courtesy manner.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.

Housekeeping Floor Manager

Heavenly Maid Cleaning Services
03.2018 - 01.2023
  • Managed inventory of supplies, ensuring adequate stock levels while minimizing waste.
  • Reduced guest complaints by addressing issues promptly and ensuring consistent high-quality service.
  • Maintained detailed records of room statuses and tasks completed.
  • Conducted routine inspections of guest rooms to ensure adherence to cleanliness standards.
  • Evaluated employee performance regularly, providing constructive feedback to support professional growth.
  • Trained new hires in proper cleaning techniques, policies, and procedures for optimal performance.
  • Enhanced overall cleanliness by implementing efficient housekeeping procedures and protocols.
  • Assisted in the recruitment process for new staff members, helping select qualified candidates who contributed positively to the team dynamic.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of the resort.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Worked with front desk to respond promptly to all guest requests.
  • Managed staff made up of ten or more housekeepers.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Base Trainer

Sheltair Aviation
05.2018 - 02.2022
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses.
  • Contributed to reductions in employee turnover by revamping training programs.

Customer Service Representative

Sheltair Aviation Services
03.2017 - 05.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

High School Diploma -

Holmes County High School
Bonifay, FL

Associate of Arts -

Gulf Coast State College
Panama City, FL

Skills

  • Team Leadership
  • Customer Relationship Management
  • Initiative and Self-Motivation
  • Critical Thinking
  • Problem-Solving
  • Top Tier Customer Service Skills
  • Time Management
  • Problem-solving skills
  • Administrative Skills
  • Verbal and written communication
  • Administrative Support
  • Initiative-taking

Accomplishments

  • I was chose by previous, current, and based customers over 12 plus Sheltair locations to receive the Customer Service Representative of the year plaque for going "Above and Beyond" in accomplishing extraordinary achievements in the customer service industry.
  • Documented and resolved a customers issue which led to that guest writing a letter of recognition to my boss.
  • I was promoted from Property Caretaker to Local Operations Manager with Vacasa in just a few short months due to my skills, mindset, can do attitude, and willingness to step in and take on additional responsibilities.

Additional Information

If you have any questions about what is listed on my resume please feel free to contact me anytime.

Timeline

Inventory Manager

For His Glory Cleaning LLC
07.2024 - Current

Local Operations Manager

Vacasa
08.2023 - 07.2024

Property Caretaker

Vacasa
01.2023 - 08.2023

Base Trainer

Sheltair Aviation
05.2018 - 02.2022

Housekeeping Floor Manager

Heavenly Maid Cleaning Services
03.2018 - 01.2023

Customer Service Representative

Sheltair Aviation Services
03.2017 - 05.2018

High School Diploma -

Holmes County High School

Associate of Arts -

Gulf Coast State College

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Steffanie Duck