Steffanie Evans
Spring,TX
Summary
Dedicated Retail Sales Consultant skilled at leveraging market data, competitive insights, and analytics to maximize profitability. Highly skilled at stepping in and working in various departments to provide top-notch customer service wherever needed. Highly experienced and known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
10
10
years of professional experience
Work History
Retail Sales Consultant
AT&T
Spring, TX
10.2015 - Current
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Determined solutions for clients promptly and professionally.
- Assisted customers by answering questions and fulfilling requests.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Attained 100% in work trainings
- Answered questions about store policies and addressed customer concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Assisted over 50 customers in one shift
Sales Lead Keyholder
COACH
Corpus Christi, TX
10.2011 - 10.2015
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Completed store opening and closing procedures.
- Opened and closed store 3 or more days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Monitored security areas during busy periods.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Rotated stock according to dates and protocols.
- Accepted and processed customer returns.
- Broke down boxes and disposed of trash.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Opened inventory boxes and restocked shelves.
- Processed cash, credit, debit and check payments.
- Managed and trained employees on company policies and procedures, customer service expectations, and seasonal product changes.
Education
High School Diploma -
Richard King High School
Corpus Christi, TX06.2011
Skills
- Administrative Support
- Relationship Building
- Inventory Control
- Managing Priorities
- Product Knowledge
- Advising
- Prospecting Clients
- Cold Calling
- Store Management
- Visual Merchandising
- Coaching Employees
- Analytical
- Point of sale operation
- Organization
- Microsoft applications proficiency
Timeline
Retail Sales Consultant
AT&T
10.2015 - Current
Sales Lead Keyholder
COACH
10.2011 - 10.2015
High School Diploma -
Richard King High School
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