Steffanie Garner
Norcross,Georgia
Summary
Experienced Senior Project Manager gifted at meeting tight deadlines and work well in team-based environments. Belief that every role of an organization should align with the institution's vision, serving as brand ambassador for consistency of reinforcing the mission and values. Engaging and personable to manage key milestones and deliver exemplary customer service.
Overview
35
35
years of professional experience
Work History
Executive Projects Manager
Greater Atlanta Christian School
05.2010 - Current
- Monitored project progress through regular status updates, proactively identifying risks and implementing mitigation strategies.
- Implemented continuous improvement initiatives by regularly reviewing processes and adapting as needed to optimize performance.
- Developed and maintained comprehensive project documentation, resulting in improved transparency and accountability for stakeholders.
- Delivered projects on time and within budget by effectively allocating resources and managing task prioritization.
- Enhanced team collaboration with cross-functional departments, ensuring seamless communication and alignment of objectives.
- Managed stakeholder expectations through effective communication of project updates, milestones, and challenges faced during execution.
- Maintained schedules to meet key milestones at every project phase.
- Communicated project plans and progress to key stakeholders and project contributors.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Updated customers and senior leaders on progress and roadblocks.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Verified quality of deliverables and conformance to specifications before submitting to stakeholders.
- Trained new colleagues in company-specific techniques promoting standardized workflows across teams.
Switchboard Manager
Greater Atlanta Christian School
01.2005 - 04.2010
- Accomplished multiple tasks within established timeframes while managing approximately 100 calls per day to enhance customer service and responsiveness.
- Enhanced customer satisfaction by streamlining processes, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Marketing Consultant
Contractor Self Employed
06.2001 - 12.2004
- Directed marketing research plans for numerous packaged goods clients , proactively servicing needs, maintaining satisfaction and consistently achieving profit goals.
- Provided guidance on branding strategy to establish consistent messaging across all platforms and touch points.
- Delivered insightful data analysis and reporting to clients, demonstrating campaign success and areas for improvement.
Account Executive
M/A/R/C Marketing Research
04.1989 - 05.1997
- Relocated from corporate office to largest branch office as part of alignment of client-service to support key strategic client accounts.
- Strengthened customer relationships with proactive and collaborative approach to managing client needs, maintaining organization and prioritizing tasks efficiently.
- Worked closely with internal stakeholders to ensure timely delivery of products or services, resulting in high levels of client satisfaction.
Education
BBA - Marketing
Abilene Christian University
Abilene, TX05.1984
Skills
- Client/Customer Relationship Management
- Cross-Functional Coordination and Communication
- Project Management Scope/Scheduling/Delivery
- Adaptability and Flexibility
- Attention to Detail
- Reliability
- Organizational Skills
- Detail Oriented
- Task Prioritization
Additional Information
In my spare time I enjoy travel especially when it involves time with family.
Timeline
Executive Projects Manager
Greater Atlanta Christian School
05.2010 - Current
Switchboard Manager
Greater Atlanta Christian School
01.2005 - 04.2010
Marketing Consultant
Contractor Self Employed
06.2001 - 12.2004
Account Executive
M/A/R/C Marketing Research
04.1989 - 05.1997
BBA - Marketing
Abilene Christian University
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