Summary
Overview
Work History
Education
Skills
Timeline

Steffan L. Dorsey

Tampa,FL

Summary

Well-qualified Manger with proven success in improving operations and solving problems. Dedicated team member with excellent communication skills and strong organizatinal skills Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

51
51
years of professional experience

Work History

Commercial Home Sales Consultant

Safetouch Home Security
04.2016 - Current
  • Wrote contracts to outline sales and purchases of systems.
  • Resolved client concerns related to purchases to maintain high satisfaction ratings.
  • Informed prospective clients on current market activities and conditions.
  • Establish favorable prices and negotiate contract terms.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Sales Manager and Store Manager

Sears Roebuck
05.1997 - 09.2016
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in [Area of Expertise], [Area of Expertise] and [Area of Expertise].
  • Provided informal coaching and support, assisting and supporting store associates in sales and customer service.

Marketing Sales Representative

Tampa Bay Business Journal
04.1990 - 09.1997
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Built local sales and marketing plan for each targeted district within defined territory.
  • Supported implementation of contests, events and other initiatives to build presence and reputation.
  • Identified and developed key operations and influencer relationships within targeted districts.
  • Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
  • Participated in skills development initiatives to promote team competence and success.

Commission Sales Associate

Sears Roebuck
07.1978 - 05.1996
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Education

Bachelor of Arts - Business Administration And Management

University of South Florida, Tampa, FL
06.1985

Skills

  • Recruiting Clients
  • Staff Training
  • Retail Sales Customer Service
  • Employee Supervision
  • Goals and Performance
  • Sales Presentation
  • Time Management

Timeline

Commercial Home Sales Consultant - Safetouch Home Security
04.2016 - Current
Sales Manager and Store Manager - Sears Roebuck
05.1997 - 09.2016
Marketing Sales Representative - Tampa Bay Business Journal
04.1990 - 09.1997
Commission Sales Associate - Sears Roebuck
07.1978 - 05.1996
University of South Florida - Bachelor of Arts, Business Administration And Management

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Steffan L. Dorsey