Steffanny Lopez
Tomball
Summary
Results-oriented professional with strong problem-solving and critical thinking skills, excelling in project management within fast-paced environments. Recognized for adaptability, a strong work ethic, and consistently thriving in self-directed roles. A quick learner with a strong sense of responsibility, determination, and enthusiasm. Possesses outstanding interpersonal and customer service skills. Bilingual in English and Spanish.
Overview
4
4
years of professional experience
Work History
L3 Associate Partner FC HR
Amazon
Houston
11.2023 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Handled employees' inquiries through different communication channels.
- Collaborated with partners to address leave of absence, accommodations, and employee relations matters.
- Assist managers in resolving employees' queries about time management systems, attendance tracking issues, benefit entitlements clarification needs.
- Manage employee data entry efficiently in both HRIS and payroll platforms.
- Provide expertise on people practices, systems, and resources to employees and leadership.
- Leveraged business metrics such as attendance, attrition, engagement, and labor fill to guide decision-making.
- Facilitated effective teamwork to advocate for improved employee engagement.
- Created and distributed corporate communications.
Human Resources Assistant
Tecon Services inc
Houston
07.2023 - 10.2023
- Provided applicant assistance, addressed employee needs tactfully, supported HR head with clerical tasks, and maintained strict confidentiality of records
- Implemented and optimized HRIS (Human Resources Information System) software, streamlining data management processes and increasing departmental efficiency by 25%
Learning Ambassador
Amazon
Houston
09.2021 - 01.2023
- Implemented and streamlined a new problem-solving procedure by assembling and leading a cross functional team resulting in a 15% reduction in delivery time, enhancing operational efficiency and customer satisfaction
- Collaborated with cross-functional teams to develop and refine training materials, streamlining the transition of new employees into productive roles, resulting in a 25% reduction in onboarding time
Administrative Office Assistant
Isabella Mia Skin Care
Houston
06.2021 - 09.2021
- Recorded and processed medical payments via multiple channels, including checks, cash, and credit cards, ensuring accurate financial transactions
- Organized and maintained paperwork such as charts and reports, meeting both office and patient requirements for timely access to information
Education
Associate of Arts - Business
Houston Community College
Houston, TX05-2025
Skills
- Problem solving
- Attention to detail
- Customer service
- Data analysis
- Employee relations
- Team player
- Administrative management
- Confidentiality
- Multitasking capacity
Languages
English
Professional
Spanish
Professional
Timeline
L3 Associate Partner FC HR
Amazon
11.2023 - Current
Human Resources Assistant
Tecon Services inc
07.2023 - 10.2023
Learning Ambassador
Amazon
09.2021 - 01.2023
Administrative Office Assistant
Isabella Mia Skin Care
06.2021 - 09.2021
Associate of Arts - Business
Houston Community College
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