Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Steffano Deyes

Verona,WI

Summary

Driven professional with a track record of fostering youth development and building client relationships at Fitchburg Recreation. Leveraged expertise in tennis techniques and adaptive teaching methods to enhance competitive player performance and sportsmanship. Excelled in creating positive, results-driven learning environments, significantly improving student engagement and satisfaction. Accomplished Coach with 2 years of coaching experience at all levels. Specific expertise with highly competitive youth or adult players that advance to next level of success. Strong skills in player recruitment and public relations. Dedicated Tennis professional with 2 years as coach in school, club and camp settings. Expert developer of inexperienced, youthful players into strong, passionate competitors. Well-versed in elevation of tennis to higher level of prominence as sport in schools and communities.

Overview

3
3
years of professional experience

Work History

Tennis Instructor/Camp Counselor, Summer Sports

Fitchburg Recreation
06.2024 - Current
  • Collaborated with coaching staff to develop comprehensive training programs for competitive players.
  • Explained and demonstrated basic tennis techniques to team members.
  • Volunteered to coach disadvantaged inner-city youth in basics of tennis.
  • Consistently communicated progress updates with parents, facilitating collaboration towards achieving student goals.
  • Taught proper physical conditioning for maximum endurance, health, and safety.
  • Raised awareness about the importance of sportsmanship, emphasizing fair play during lessons and competition situations.
  • Promoted a positive learning environment by maintaining open communication with students and their families.
  • Maintained a safe playing environment by enforcing safety guidelines during all instructional sessions effectively.

Customer Care Representative

Sugar River Pizza
11.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Cashier

Farm And Fleet
07.2021 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Verona Area High School
Verona, WI
06.2023

Skills

  • Adaptive Teaching Methods
  • Sports psychology understanding
  • Expertise in Tennis Techniques
  • In-depth game knowledge
  • Client Relationship Building
  • Group leadership
  • Competition Preparation
  • Video Analysis Utilization
  • Youth Development Expertise
  • Advanced Stroke Analysis

Languages

Spanish
Native or Bilingual

Timeline

Tennis Instructor/Camp Counselor, Summer Sports

Fitchburg Recreation
06.2024 - Current

Customer Care Representative

Sugar River Pizza
11.2023 - Current

Cashier

Farm And Fleet
07.2021 - 04.2022

High School Diploma -

Verona Area High School

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Steffano Deyes