Steffan Wallace Jr
San Antonio,TX
Summary
Professional hospitality worker, ready to excel in any environment with a proven track record in ensuring exceptional customer service and satisfaction. Strongly focus on teamwork and adaptability, consistently meeting changing needs. Prideful in skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
2026
2026
years of professional experience
Work History
Server/Bartender
Cheddars Stratch Kitchen
San Antonio, Texas
2022 - Current
- As a server/bartender, I utilized time management and team member collaboration to provide a refined dining experience with efficiency and precision, in addition to mastering company protocol, food pairings, and food safety with propriety and integrity. Guest loyalty and safety is a high priority.
- I am also responsible for accurate cash handling and inventory maintenance.
- Verification of drinking age requirements for customers by carefully reviewing photo identification is prioritized. Adherence to state laws and regulations is also highly prioritized.
Server
Bubba's 33
2024 - 2025
- Boosting customer rapport and repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Collecting payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintaining thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Implementing effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server/Server Trainer
BJ's Restaurant & Brewhouse
2019 - 2023
- Participated in team meetings to discuss service improvements and operational efficiency initiatives.
- Assisting in training new hires, providing guidance on restaurant standards and best practices.
- Increasing sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Carrying out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Assisting in the planning and execution of special events, contributing to the restaurant's event hosting reputation, and excellence in beer knowledge.
Server/Lead Server Trainer
Cracker Barrel Old Country Store
2015 - 2019
- Maximizing table turnover rate by managing reservations and seating arrangements.
- Developing comprehensive training materials to support new hires in mastering essential skills.
- Conducting performance evaluations of trainees, identifying areas for improvement and tailored development plans accordingly.
- Providing exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
Bloomington High School
Bloomington, CA06.2011
Skills
- Hospitality service expertise
- High volume dining
- Team collaboration
- Food safety
- Server training
- Check payment processing
Timeline
Server/Bartender
Cheddars Stratch Kitchen
2022 - Current
Server
Bubba's 33
2024 - 2025
Server/Server Trainer
BJ's Restaurant & Brewhouse
2019 - 2023
Server/Lead Server Trainer
Cracker Barrel Old Country Store
2015 - 2019
High School Diploma -
Bloomington High School