Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Steffany Balderas

Caddo Mills

Summary

Dynamic brand ambassador with proven success at NEFT Experiential, enhancing brand recognition through engaging product demonstrations and lead generation. Skilled in customer service and relationship management, I excel in fostering loyalty and driving sales. My multilingual communication and persuasive selling abilities have consistently improved customer satisfaction and brand awareness.

Overview

10
10
years of professional experience

Work History

Brand Ambassador

NEFT Experiential
08.2024 - 08.2025
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Generated leads for future business opportunities by collecting customer contact information during promotional events.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Engaged with potential customers to foster positive brand image, leading to increased consumer interest.
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Conducted product demonstrations to highlight features and benefits, enhancing customer understanding.
  • Educated consumers about product benefits, leading to increased interest and sales conversions.
  • Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.

Assistant Manager

Panda Express
11.2023 - 07.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

Assistant Store Manager

Furniture Row
10.2022 - 10.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Transportation Technician

Compass Connections
08.2021 - 09.2022
  • Enhanced safety measures by conducting regular vehicle inspections and addressing potential hazards promptly.
  • Maintained accurate records of vehicle usage, fuel consumption, and maintenance activities.
  • Provided safe, secure and supervised transportation of the service population when accompanying them on flights to their new placements.
  • Transported the service population to assigned destinations such as medical, vision and dental appointments.
  • Worked in a fast paced environment while maintaining emotional control and professional composure.

Customer Care Professional

Hinduja Global Solutions, HGS
05.2020 - 12.2020
  • Maintained comprehensive product knowledge, staying up-to-date on new features and offerings to better assist customers.
  • Provided excellent support to customers, troubleshooting technical issues and guiding them through resolution steps.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated customers on how to use company systems, complete forms and obtain desired services.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.

Server

Bricktown
07.2020 - 11.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Cashier

Pets Barn
05.2019 - 06.2020
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Advised customers on what works best for their pets' needs.
  • Handled all customer issues in a gracious manner and in accordance with company policies.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Promoted the designated brand of dog food while prioritizing the customer's needs.

Cashier

Target
11.2017 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Directed the point of sales on behalf of the Supervisors or managers when needed.
  • Assisted customers with returns, refunds and other inquires at Customer Services.
  • Managed the revenue and prepared cash accordingly for the following business day.
  • Taught best practices for promoting the Target Red Card with other team members to meet the store's goals and expectations.

Work-study Student at the Memorial Gym

The University of Texas at El Paso
06.2015 - 06.2018
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Greeted all members in a professional and friendly manner.
  • Cultivated positive relationships with instructors
  • Maintained a check-out log to ensure accurate inventory of gym equipment.
  • Secured all doors in the office and main building afterhours when needed.

Education

Bachelor of Arts - French

The University of Texas At El Paso
El Paso, TX

Skills

  • Customer service and engagement
  • Team leadership qualities
  • Goal-oriented mindset
  • Brand awareness
  • Sales expertise
  • Staff training
  • Multilingual communication
  • Product demonstration
  • Performance improvement
  • Conflict resolutions
  • Relationship management
  • Excellent public speaking
  • Lead generation
  • Effective networking
  • Public speaking
  • Work Planning and Prioritization
  • Persuasive selling
  • Employee development

Languages

Spanish
Native or Bilingual
French
Elementary

Timeline

Brand Ambassador

NEFT Experiential
08.2024 - 08.2025

Assistant Manager

Panda Express
11.2023 - 07.2024

Assistant Store Manager

Furniture Row
10.2022 - 10.2023

Transportation Technician

Compass Connections
08.2021 - 09.2022

Server

Bricktown
07.2020 - 11.2020

Customer Care Professional

Hinduja Global Solutions, HGS
05.2020 - 12.2020

Cashier

Pets Barn
05.2019 - 06.2020

Cashier

Target
11.2017 - 03.2020

Work-study Student at the Memorial Gym

The University of Texas at El Paso
06.2015 - 06.2018

Bachelor of Arts - French

The University of Texas At El Paso

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