Steffany Lozoria
Dallas,TX
Summary
A results-oriented and driven professional with superior management and training capabilities. Bilingual in English and Spanish. Knowledge of complete Microsoft Office Suite and Google Chrome. Well-versed in sales, personnel management, accounting and inventory management.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Anthropologie
11.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Receptionist
Milk and Honey
05.2022 - 05.2023
- Managed front desk operations, effectively greeting and assisting a diverse range of guests
- Scheduled/Managed clients, vendors, and phone lines
- Led the onboarding and training process for newly recruited employees
- Provided administrative and clerical support
- Coordinated pick up and delivery or express mail services, unpacked inventory, and stocked supplies
- Managed and maximized schedules to increase revenue and performance.
Member Engagement Coordinator
Signify Health
05.2019 - 10.2021
- Conducted 200+ phone call to Medicare/Medicaid Health plan members
- Offered, explained, and schedule 20+ free in-home health risk evaluations
- Schedule provider within assigned geographic area
- Responsible for the security and privacy of all protected health information.
Health Insurance Coordinator
Endodontic Associates of Irving
07.2016 - 05.2019
- Collected and verified all insurance information for the clinic (approximately 120 patients/week)
- Processed all claims and confirmed payments by insurer
- Liaise with insurance claims representatives to ensure all claims were resolved favorably
- Assisted in the professional development of newly hired personnel
- Supported the clinic with external marketing campaigns and outreach.
Education
Pursuing undergraduate degree in Human Services -
Brookhaven Community College
Skills
- Operations Management
- Recruiting and Interviewing
- Task Delegation
- Product and Service Knowledge
- Staff Supervision
- Money Handling
Timeline
Assistant Manager
Anthropologie
11.2022 - Current
Receptionist
Milk and Honey
05.2022 - 05.2023
Member Engagement Coordinator
Signify Health
05.2019 - 10.2021
Health Insurance Coordinator
Endodontic Associates of Irving
07.2016 - 05.2019
Pursuing undergraduate degree in Human Services -
Brookhaven Community College
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