Steffany Oakden
Sandy,UT
Summary
With a proven track record at A Pets Best Friend, I excel in client relationship management and medication administration, enhancing pet well-being and owner satisfaction. My adaptability and strong communication skills have significantly increased client retention, showcasing my commitment to excellence and trustworthiness in diverse roles.
Dynamic individual with hands-on experience in multitasking and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Pet Sitter
A Pets Best Friend
01.2009 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
- Gave medication to pets following guidelines from owners.
- Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
- Supported positive behavior reinforcement training methods during walks or playtime sessions for better pet obedience outcomes.
- Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
- Increased client retention rate through excellent communication skills and genuine love for animals.
- Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
- Administered medications as needed under veterinarian guidance, maintaining the health of pets in my care.
- Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.
- Implemented safety protocols during walks and outings, safeguarding pets from potential hazards.
- Maintained cleanliness and safety of pets' living environments, preventing accidents and promoting healthy atmosphere.
- Managed scheduling and appointments efficiently, maximizing time spent on pet care and minimizing idle periods.
- Offered grooming services to pets, including bathing and brushing, to maintain their hygiene and appearance.
- Conducted initial consultations with new clients to understand their pets' routines and care preferences, setting stage for successful engagements.
- Tailored pet care strategies to accommodate special needs or dietary restrictions, ensuring their comfort and health.
- Assisted in emergency situations by quickly assessing pet's condition and seeking veterinary care when necessary.
- Developed strong bonds with pets by understanding and catering to their individual behaviors and preferences.
- Facilitated socialization for pets by arranging playdates with other animals, enhancing their social skills.
- Monitored animals for behavioral problems and signs of health issues.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Service Writer
Walmart
08.2021 - 01.2025
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Presented different repair options to customers to help each person make appropriate choices.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
Flooring Associate
Lowes Home Improvment
03.2018 - 08.2021
- Enhanced customer satisfaction by providing personalized flooring recommendations based on individual preferences and needs.
- Provided ongoing support to clients throughout the installation process, addressing any concerns or inquiries promptly while ensuring satisfaction with project outcomes.
- Provided comprehensive estimates for clients, detailing material costs, labor fees, and project timelines to ensure transparency.
- Maintained a well-organized showroom, showcasing various flooring options for easy customer access and navigation.
- Demonstrated comprehensive product knowledge during sales presentations, instilling confidence in customers regarding the quality and value of our offerings.
- Developed trusted relationships with vendors to secure competitive pricing without compromising on quality or service standards.
- Facilitated product demonstrations to educate customers on the benefits and features of different flooring materials.
- Assisted in resolving customer complaints, ensuring timely resolutions while maintaining positive relationships.
- Operated hand tools and machines to cut material and achieve proper fit around obstructions.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Supplied accurate measurements and estimates for projects.
- Recorded measurements and devised plans to match installation specifications.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA07-2025
Skills
- Honest and trustworthy
- Positive attitude
- Punctual and reliable
- Flexible schedule
- Adaptability and dependability
- Customer service
- Cleanliness maintenance
- Client communication
- Schedule management
- Valid Driver's license
- Clean background check
- Client relationship management
- Special needs care
- Medication administration
- Verbal and written communication
Timeline
Service Writer
Walmart
08.2021 - 01.2025
Flooring Associate
Lowes Home Improvment
03.2018 - 08.2021
Pet Sitter
A Pets Best Friend
01.2009 - Current
High School Diploma -
Penn Foster Career School
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