STEFFANY PINO
Escondido,United States
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
8
8
years of professional experience
Work History
Office Assistant
Palomar College
Escondido, CA
04.2021 - Current
- Managed inventory of office supplies and placed orders when needed.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Maintained an organized filing system of paper documents and electronic files.
- Assisted in the development and implementation of office policies and procedures.
- Answered phone calls and directed them to appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Answered and directed phone calls to appropriate staff members.
Shift Manager
McDonald's
Escondido, CA
04.2016 - Current
- Inspected work areas regularly for cleanliness and organization standards.
- Resolved conflicts between staff members in a professional manner.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Trained new employees on company policies, procedures, and job responsibilities.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Resolved conflicts between employees or customers in a professional manner.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Computer Lab Assistant
Palomar College
Escondido, CA
06.2022 - 08.2022
- Monitored usage of computers to ensure proper use by patrons.
- Created detailed documentation for specific procedures related to operations within the lab.
- Provided information on the use of computers, hardware, and applications to patrons.
- Troubleshot computer hardware malfunctions and replaced defective components as necessary.
- Performed basic repairs on broken keyboards, mice, monitors.
- Resolved technical issues related to network connections and internet access.
- Configured user accounts in accordance with security policies.
- Provided support for audio and visual equipment used in presentations within the lab.
- Demonstrated basic functions of various software programs to patrons.
- Performed daily maintenance tasks such as patching, cleaning.
- Assisted faculty and students with using computer software and hardware.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Education
High School Diploma -
C.B.T.i.s 14
Mexico07-2013
Some College (No Degree) - Biochemistry
Acapulco Institute of Technology
MexicoAssociate of Science - Biochemistry
Palomar College
San Marcos, CASkills
- Clerical Support
- Customer Service
- Call handling
- Front Office Management
- Verbal Communication
- Staff Management
- Strong Problem Solver
- Office Management
- Organic chemistry
- Analytical equipment
- Troubleshooting
- Qualitative Analysis
- Safety Management
- Laboratory Experiments
- Analytical chemistry
- Chemical Handling
- Office Administration
- Mail handling
Languages
Spanish
Professional
English
Professional
Timeline
Computer Lab Assistant
Palomar College
06.2022 - 08.2022
Office Assistant
Palomar College
04.2021 - Current
Shift Manager
McDonald's
04.2016 - Current
High School Diploma -
C.B.T.i.s 14
Some College (No Degree) - Biochemistry
Acapulco Institute of Technology
Associate of Science - Biochemistry
Palomar College
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