Steffany Rogers
Helena,MT
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Touchmark Living Center
10.2025 - Current
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
Business Office Manager
Harlow's School Bus Service
05.2017 - 08.2023
- Managed daily office operations, ensuring efficient workflow and support for team members.
- Assisted in budget preparation and expense tracking to optimize resource allocation.
- Coordinated scheduling of appointments and meetings, enhancing communication across departments.
- Implemented filing systems and maintained accurate records for improved accessibility.
- Supported recruitment processes by organizing interviews and onboarding procedures for new hires.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
Substitute Teacher
Troy School District
02.2013 - 05.2020
- Managed classroom behavior, fostering a positive and productive learning environment.
- Monitored and assessed student progress, providing feedback for improvement.
- Developed rapport with students, encouraging their academic and social growth.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
- Developed and executed lesson plans to cover required curriculum effectively.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
911 Dispatcher
Troy Area Dispatch
03.2013 - 01.2017
- Collaborated with law enforcement and fire departments to streamline communication during critical incidents.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Monitored Police and Fire radios to provide assistance to responding personnel.
Education
High School Diploma -
Troy High School
Troy, MTCommunications
Montana Law Enforcement Acadamy
Helena, MT02-2013
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Verbal and written communication
- Administrative skills
- Front office management
- Sensitive information handling
- Complex Problem-solving
Refrences
Charles Penland
Former Supervisor
Helena, MT 59601
406-431-4119
Penlandcharles1@gmail.com
Christine Bohanon
360-561-9171
Former Manager
Helena, MT 59601
Christinabohanon1@gmailcom
Angie McNight
Former Supervisor
Troy, MT 59935
406-291-0357
Angie_Tigger@yahoo.com
Timeline
Front Desk Receptionist
Touchmark Living Center
10.2025 - Current
Business Office Manager
Harlow's School Bus Service
05.2017 - 08.2023
911 Dispatcher
Troy Area Dispatch
03.2013 - 01.2017
Substitute Teacher
Troy School District
02.2013 - 05.2020
High School Diploma -
Troy High School
Communications
Montana Law Enforcement Acadamy