Steffany Villegas
Houston,TX
Summary
Dynamic professional with experience as a Dispatcher at Legra Transport LLC, excelling in cross-functional coordination and driver communication. Proven track record in managing timely deliveries and resolving conflicts, ensuring customer satisfaction. Skilled in tracking systems and maintaining detailed records, fostering a collaborative work environment to achieve organizational goals.
Hospitable Admissions Coordinator with experience assembling medical records and maintaining files for future use. Excellent phone etiquette and remains calm in stressful and hectic working conditions. Skilled at researching, filing and handling insurance claims and concerns.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Shipt
12.2023 - 12.2024
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Dispatcher
Legra Transport LLC
04.2023 - 09.2023
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Generated reports to track deliveries and maintain proper records and documentation.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Answered phone calls and responded to customer emails.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking.
Admissions Clerk
Meridian Hospital
06.2022 - 09.2022
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Performed document filing, bookkeeping, and faxing for busy student admissions office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
No Degree - RN
Houston Community College
Houston, TX06-2029
High School Diploma -
Harmony Science Academy School
Houston, TX05-2014
Skills
- Package scanning
- Tractor-trailer driving
- Delivery logging
- Commercial driving
- Collaboration
- Cross-functional coordination
- Patient registration
- Healthcare experience
- Appointment scheduling
- Records maintenance
- Active listening
- Driver communication
- Technical aptitude
- Verbal and written communication
- Tracking systems
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Delivery Driver
Shipt
12.2023 - 12.2024
Dispatcher
Legra Transport LLC
04.2023 - 09.2023
Admissions Clerk
Meridian Hospital
06.2022 - 09.2022
No Degree - RN
Houston Community College
High School Diploma -
Harmony Science Academy School
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