Steffen Wainscott
Shelbyville,KY
Summary
30 years Proven leader in warehouse and customer service management, excelling in inventory control and client relations at O'Reilly Auto Parts Store. Mastered forklift operations and developed strong team cohesion, boosting efficiency and customer satisfaction. Skilled in freight management and adept at resolving customer issues, consistently enhancing loyalty and operational throughput. Organized Shipping Clerk offers Number-year background creating shipping documents, pulling inventory and monitoring shipments. Hardworking and customer-oriented individual possessing strong communication and mathematics skills. Well-versed in operating scanners, forklifts, dollies and scales.
Overview
22
22
years of professional experience
Work History
Parts Shipping and Receiving Manager
Uhaul Repair 115
11.2018 - 08.2024
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Pulled all part for the Servicing Uhaul Trucks
- In put all Invoices
- Called outside Vendors for parts to be ordered and Delivered
Floating Customer Service Representative
Lowes Home Improvement Warehouse
04.2011 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Assistant Manager
O'Reilly Auto Parts Store
08.2002 - 10.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
High School Diploma - General Studies
Shelby County High School
Shelbyville, KY05.1983
Skills
- Receiving Processes
- Warehouse Operations
- Order Fulfillment
- Freight Management
- Shipping procedures
- Forklift Operation
- Inventory Management
- Inventory Management Software
- Outgoing Shipments Oversight
- Loading and unloading
- Shipment Tracking
- Data Entry
- Heavy Lifting
- Defective Product Removal and Disposal
- Inbound Cargo Management
- Daily Operations Management
- Shipping and receiving
- Inventory Reconciliation
- Forklift Operations
- Warehouse Organization
- Billing Systems
- Freight Forwarding
- Hazardous Material Handling
- Internal loss prevention
- Delivery Scheduling
- Receiving Oversight
- Purchasing management
- Freight Handling
Timeline
Parts Shipping and Receiving Manager
Uhaul Repair 115
11.2018 - 08.2024
Floating Customer Service Representative
Lowes Home Improvement Warehouse
04.2011 - 10.2018
Assistant Manager
O'Reilly Auto Parts Store
08.2002 - 10.2009
High School Diploma - General Studies
Shelby County High School
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