Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Steffeny Wilson

Channelview,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Home Health Aide

Cartwright Homehealth Care
Missouri City, TX
08.2022 - Current
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Prepared meals and snacks according to prescribed diets.
  • Helped client with medication self-administration.

Healthcare Customer Service Representative

Sitel
Houston, TX
03.2022 - 10.2023
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Managed customer inquiries through telephone, email and social media interfaces.
  • Maintained client confidentiality according to HIPAA regulations at all times.
  • Developed strategies for improving customer experience while maintaining compliance standards.
  • Answered patient questions and fielded complaints to resolve issues.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.

Front End Associate

Flying J Travel Center
Channelview, TX
11.2020 - 02.2022
  • Maintained clean and clutter-free front-end area.
  • Processed customer transactions and provided excellent customer service.
  • Performed daily opening and closing procedures according to standard operating procedures.
  • Demonstrated strong problem solving skills when handling customer complaints or inquiries.
  • Greeted customers warmly upon arrival and identified their needs.
  • Provided product knowledge to customers as needed.
  • Operated register for cash, check and credit card transactions, maintaining 100% accuracy.
  • Greeted customers upon arrival and offered assistance with locating store merchandise.
  • Utilized point-of-sale system to process cash, credit card, check and gift card payments.
  • Ensured compliance with all safety policies and procedures.
  • Answered incoming calls promptly, providing accurate information about products and services.
  • Stocked shelves with new inventory according to established guidelines.

Education

GED -

Sterling High School
Baytown, TX
04-1992

Skills

  • Care Plan Assessment
  • Progress Documentation
  • Medication Administration
  • Care Plan Management
  • Patient Care
  • Inbound and Outbound Calling
  • Customer Service
  • Adaptive Team Player

References

References available upon request.

Timeline

Home Health Aide

Cartwright Homehealth Care
08.2022 - Current

Healthcare Customer Service Representative

Sitel
03.2022 - 10.2023

Front End Associate

Flying J Travel Center
11.2020 - 02.2022

GED -

Sterling High School

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Steffeny Wilson