Steffeny Wilson
Channelview,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Home Health Aide
Cartwright Homehealth Care
Missouri City, TX
08.2022 - Current
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Prepared meals and snacks according to prescribed diets.
- Helped client with medication self-administration.
Healthcare Customer Service Representative
Sitel
Houston, TX
03.2022 - 10.2023
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Managed customer inquiries through telephone, email and social media interfaces.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Developed strategies for improving customer experience while maintaining compliance standards.
- Answered patient questions and fielded complaints to resolve issues.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
Front End Associate
Flying J Travel Center
Channelview, TX
11.2020 - 02.2022
- Maintained clean and clutter-free front-end area.
- Processed customer transactions and provided excellent customer service.
- Performed daily opening and closing procedures according to standard operating procedures.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Greeted customers warmly upon arrival and identified their needs.
- Provided product knowledge to customers as needed.
- Operated register for cash, check and credit card transactions, maintaining 100% accuracy.
- Greeted customers upon arrival and offered assistance with locating store merchandise.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Ensured compliance with all safety policies and procedures.
- Answered incoming calls promptly, providing accurate information about products and services.
- Stocked shelves with new inventory according to established guidelines.
Education
GED -
Sterling High School
Baytown, TX04-1992
Skills
- Care Plan Assessment
- Progress Documentation
- Medication Administration
- Care Plan Management
- Patient Care
- Inbound and Outbound Calling
- Customer Service
- Adaptive Team Player
References
References available upon request.
Timeline
Home Health Aide
Cartwright Homehealth Care
08.2022 - Current
Healthcare Customer Service Representative
Sitel
03.2022 - 10.2023
Front End Associate
Flying J Travel Center
11.2020 - 02.2022
GED -
Sterling High School
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