Steffi Basnet
Sunnyvale,CA
Overview
3
3
years of professional experience
Work History
Security Officer
Illinois Wesleyan University
08.2024 - Current
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Greeted 10 to 50 students courteously while addressing student inquiries or concerns related to facility per shift.
- Protected 10 to 70 facility and property guests by regularly circulating premises per shift.
Retail Sales Associate
CVS
07.2022 - 05.2023
- Greeted 30 to 100 customers and helped with product questions, selections, and purchases per shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Education
Bachelor of Arts - Psychology
Illinois Wesleyan University
Bloomington, IL05-2028
High School Diploma -
Homestead High School
Cupertino, CA06-2024
Skills
- Fluent in English & Nepali
- Data organization
- Detail orientated
- Customer service
- Attention-Deficit/Hyperactivity Disorder Research
Timeline
Security Officer
Illinois Wesleyan University
08.2024 - Current
Retail Sales Associate
CVS
07.2022 - 05.2023
Bachelor of Arts - Psychology
Illinois Wesleyan University
High School Diploma -
Homestead High School