Steffi Lajoie
Pembroke Pines,,FL
Summary
Results oriented professional with extensive experience in healthcare technology, focused on transforming clinical workflows to improve patient care. Drives innovation through data analysis and quality improvement while enhancing client relationships. Advance healthcare delivery by facilitating transitions and maximizing user proficiency with advanced technology and customized training.
Overview
13
13
years of professional experience
Work History
Solutions Consultant
Matrixcare
Bloomington, MN
03.2017 - 10.2023
- Collaborated with cross-functional teams to implement software solutions, enhancing integration and driving user adoption.
- Delivered solutions that improved client satisfaction and enhanced healthcare delivery, directly contributing to operational cost reductions.
- Analyzed client needs, designed tailored solutions, and optimized healthcare workflows, resulting in improved patient care and operational efficiency.
- Delivered support and training to clients, ensuring smooth transitions and optimizing effectiveness of Matrixcare solutions.
Senior Implementation Specialist
Answers On Demand
Coral Springs, FL
01.2014 - 01.2017
- Led cross-functional teams to implement evidence-based practices, resulting in measurable improvements in care quality and patient satisfaction.
- Optimized clinical processes, enhancing patient outcomes and operational efficiency. Conducted in-depth analyses, identifying key areas for improvement.
- Fostered partnerships with healthcare providers, enabling knowledge transfer and strengthening best practices across clinical settings.
Implementation Specialist
Answers On Demand
Coral Springs, FL
01.2011 - 01.2014
- Streamlined clinical implementations, enhancing system efficiency and user adoption rates through analyses that optimized workflows and eliminated bottlenecks.
- Executed tailored training programs that enabled users to maximize system capabilities, leading to higher user satisfaction.
- Developed strategic roadmaps for healthcare organizations, aligning clinical operations with long-term goals and industry trends.
Education
BACHELOR OF HEALTH SERVICES ADMINISTRATION -
Florida Atlantic University
Boca Raton, FLSkills
- Healthcare workflows
- Implementation
- Quality Improvement
- Process Improvement
- Workflow Analysis
- Process optimization
- Technology Integration
- User Acceptance Testing
- SQL
- Data Analysis
- Training
- Healthcare Compliance
Timeline
Solutions Consultant
Matrixcare
03.2017 - 10.2023
Senior Implementation Specialist
Answers On Demand
01.2014 - 01.2017
Implementation Specialist
Answers On Demand
01.2011 - 01.2014
BACHELOR OF HEALTH SERVICES ADMINISTRATION -
Florida Atlantic University