Stephanie Jenkins
Liberty,TX
Summary
Professional with experience in patient care, office management, and therapeutic support. Skilled in managing appointments, maintaining records, and assisting with patient treatments. Strong focus on team collaboration and achieving results. Reliable, adaptable, and able to meet changing needs.
Overview
9
9
years of professional experience
Work History
Chiropractic Assistant-Treatment Manager
Allied Chiropractic Wellness
05.2023 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
Patient Transporter
Ochsner Hospital
12.2022 - 05.2023
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
Cashier
HEB
05.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Maintained an IMP of 40.5 every shift
Supervisor of Operations
AMC Theatres
12.2017 - 06.2022
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed Marketing to increase ticket sales
- Ran booth operations when needed
Cashier
Carter's&Oshkosh
01.2016 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
Education
Associate of Science - Pre-Physical Therapy
Delgado Community College
New Orleans, LA05-2025
Associates - General Studies
San Jacinto College
Pasadena, TX01-2022
High School Diploma -
Homeschool
Houston, TX05-2016
Skills
- Telephone etiquette
- Appointment/ Interview scheduling
- Massage therapies/Estim/Traction
- BLS certification
- Patient care
- Payment collection and Medical billing
- Marketing Strategist
- Inventory control management
- Interpersonal communication
- Relationship building
- Conflict resolution strategies
- Upselling
Timeline
Chiropractic Assistant-Treatment Manager
Allied Chiropractic Wellness
05.2023 - Current
Patient Transporter
Ochsner Hospital
12.2022 - 05.2023
Cashier
HEB
05.2021 - 06.2022
Supervisor of Operations
AMC Theatres
12.2017 - 06.2022
Cashier
Carter's&Oshkosh
01.2016 - 01.2017
Associate of Science - Pre-Physical Therapy
Delgado Community College
Associates - General Studies
San Jacinto College
High School Diploma -
Homeschool
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