Stephani Stephens

Registered and greeted patients upon arrival in EPIC medical record system

Obtained accurate demographic and insurance information while scheduling appointments

Verified patient eligibility for indicated insurance through data screening

Processed referrals to ensure timely patient access to services

Acquired pre certification necessary for appointment scheduling

Acted as primary contact for patient, physicians, and public inquiries

Answered inbound calls for Ohio Health Primary Care Group

Verified demographics and billing information for patient registration

Scheduled appointments for established and new patients, collecting co-pays and outstanding balances

Managed prescription refill and renewal requests via in basket messaging

Screened inbound calls to route to appropriate primary care office

Managed customer service activities related to self pay and insurance billing for an assigned state using EPIC medical system

Resolved patient billing issues including setup of payments plans for facility claims

Documented and reported customer service complaints and inquires promptly in a call center environment

Handling customer service calls from members, providers, and client representatives in a call center setting

Analyzing problems brought forth during phone inquiry and applying appropriate resolutions

Work with analysts and other departments to research problems

Quoting health and dental insurance benefits to members and providers

Rerouting and reviewing claims to the correct claims adjuster escalating provider and member concern requirements to the correct supervisor reviewed data to assess current issues

Greeting all incoming patients

Receptionist to answer inbound calls about primary care

Scheduling and checking patients into and out of their appointment

Message screening, and checking voicemails

Routing refill request and messages to the correct medical assistant, and nurse according to the physician

Opening and closing the office

Collected copays of medical services rendered at the time prior to scheduling

Created doctor notes

Also worked for this Company in 2/2018-September 2019

Processing patient orders and referrals for all new patients

Creating fee tickets for billing and proper delivery of durable medical equipment

Data entry for all patient information including diagnosis codes, insurance verification and explanation of benefits

Obtaining pre certification, retro certification and prior authorization to dispensing durable medical equipment

Quality control of medical equipment and operating on a multi telephone line working in electronic medical records

Verifying addresses and skip tracing to pick and deliver durable medical equipment and oxygen tanks

Creating delivery routes through Descartes route system

Checking patients into and out of their appointment

Operating a multi line telephone system

Scanning documents into electronic medical system

Obtaining correct documentation for record releasing

Surgery Scheduling

Verifying insurance information

Collecting monies for copays

Obtaining and creating referrals

Placing reminder calls

Scanning documents into patients chart