Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Steffinie Umbarger

Steffinie Umbarger

Manchester,TN

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at completing cash register transactions and maintaining accurate records of all transactions.

Overview

41
41
years of professional experience

Work History

Sales Assoc and Customer Service Desk

Walmart
07.2020 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Eligibility Counselor II

State Of Tennessee Department Of Human Services
03.2003 - 06.2022
  • Uploaded and submitted verification documents and completed applications.
  • Streamlined the application process for clients, resulting in faster benefit approvals.
  • Adapted quickly to changes in policy or procedure by staying abreast of updates within the field of social services.
  • Achieved high levels of customer satisfaction through attentive listening skills and personalized guidance regarding benefits eligibility.
  • Conducted in-depth interviews with clients to gather necessary information for determining benefit eligibility.
  • Assisted clients in completing required forms and documentation, improving the accuracy and efficiency of submissions.
  • Performed eligibility assistance, case management, referrals or related function.
  • Prevented fraudulent claims by meticulously verifying client information against supporting documents.
  • Educated clients on available resources and support services, empowering them to make informed decisions about their benefits options.
  • Connected clients with appropriate resources within the community based on their unique needs, fostering a supportive environment for growth.

Public Health Office Assistant

State Of Tennessee Department Of Health
08.1983 - 02.2003
  • Received, sorted, and distributed incoming mail and packages.
  • Scheduled appointments and updated calendars.
  • Provided exceptional customer service when interacting with clients both in-person or over the phone, fostering positive relationships with all individuals involved in public health initiatives.
  • Maintained an up-to-date database of local healthcare providers, increasing accessibility to essential services for community members.
  • Maintained accurate records of immunization clinics, contributing to organized and efficient reporting practices.
  • Handled sensitive information with utmost discretion while adhering to privacy laws protecting client confidentiality.
  • Maintained a professional and organized office environment conducive to efficient workflow and high-quality service delivery.
  • Retrieved, updated, filed and transmitted medical records.
  • Checked patients into and out of office, processed payments and added information to permanent records.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Registered patients and completed associated paperwork for accurate records.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Assisted with medical coding and billing tasks.
  • Received and routed laboratory results to correct clinical staff members.
  • Used Software to schedule appointments for doctor visits and procedures.

Education

None - General Studies

Motlow State Community College
McMinnville, TN

High School Diploma - Vocational Office Education

Cannon County High School
Woodbury, TN

Skills

Typing 65 wpm and 10 key touch

Timeline

Sales Assoc and Customer Service Desk

Walmart
07.2020 - Current

Eligibility Counselor II

State Of Tennessee Department Of Human Services
03.2003 - 06.2022

Public Health Office Assistant

State Of Tennessee Department Of Health
08.1983 - 02.2003

None - General Studies

Motlow State Community College

High School Diploma - Vocational Office Education

Cannon County High School

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