Steffyni Johnson
Communications Specialist
Seattle,WA
Summary
Dependable service professional with experience in service coordination and support. Expert at conducting assessments, developing individualized plans, coordinating, and implementing effective solutions. Focused on delivering and propelling seamless care and positive interactions.
Overview
18
18
years of professional experience
Work History
OPHTHALMIC ASSISTANT
Kaiser Permanente
01.2023 - Current
- Responsible for preparing the patients for Optometrist, by performing basic and routine vision screening examinations.
- Take medical histories and verify information
- Perform visual function and diagnostic tests, such as applanation tonometry, refraction, and retinoscopy
- Inform ophthalmologist/optometrist about changes to a patient's visual acuity and other vision issues
- Assist with preparing rooms and help make patients comfortable for doctor visits.
- Communicate the members needs to other health providers
- Uphold HIPAA regulations and privacy laws
INVENTORY CONTROL SPECIALIST
Costco Wholesale
01.2010 - 01.2023
- Responsible for maintaining inventory and refunds to members through Costco.com.
- Process returns and destroys to vendors ensuring accurate credit is given
- Minimized stock obsolescence risks by regularly reviewing product shelf life information and making timely adjustments to stock rotation policies.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Conducted monthly counts of inventory at different locations.
- Developed customized reports to provide insights into inventory performance, enabling informed decision-making among stakeholders.
- Correspond with regional offices regarding buying for warehouse inventory and ordering strategies
- Effectively communicate key day to day sales, inventory, and item maintenance information
- Optimized warehouse layout for improved accessibility, reducing time spent on locating items and fulfilling orders.
- Managed supplier performance metrics, holding vendors accountable for meeting established expectations and service levels.
- Ensured compliance with industry regulations.
- Monitored market trends for potential impacts on inventory levels, adjusting forecasts accordingly for optimal results.
- Assisted in budget development, tracking spending patterns to ensure cost-effectiveness within the department.
MEMBER SERVICE CLERK
Costco Wholesale
01.2007 - 01.2010
- Responsible for planning accommodations for corporate and member travel.
- Answer calls to assist members with travel in a fast paced call center environment
- Assist with making changes to reservations such as flight, hotel, and transportation
- Communicate the members needs to other support departments
- Liaison for pre and post travel inquiries, following up advising members of the updates and/or request
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Processed transactions quickly and accurately, resulting in reduced wait times for customers.
- Closed work out orders by accepting payments, issuing receipts, and filing documents.
Education
Bachelors of Arts - Communications
Central Washington University
Ellensburg, WASkills
- Customer service
- Project coordination
- Conflict resolution
- Contract/Report development
- Budget coordination
- Strategic planning
Timeline
OPHTHALMIC ASSISTANT
Kaiser Permanente
01.2023 - Current
INVENTORY CONTROL SPECIALIST
Costco Wholesale
01.2010 - 01.2023
MEMBER SERVICE CLERK
Costco Wholesale
01.2007 - 01.2010
Bachelors of Arts - Communications
Central Washington University
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