Stefhanie Carmany
Cocoa,FL
Summary
Organized, dedicated, reliable customer service and management professional with excellent attention to detail, and desire to work in a fast-paced environment. Offering over 20 years of experience working face to face, over the phone and through the internet helping customers and staff with their questions and needs.
Overview
23
23
years of professional experience
Work History
Cafe Assistant II
Brevard Public Schools
08.2023 - Current
- Provided comprehensive training to new hires, equipping them with essential skills for success in their roles as Cafe Assistants.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Reduced waste through careful monitoring of perishable items and adjusting orders as needed to minimize spoilage.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Maintained clean and attractive product displays to entice customer purchases.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Optimized inventory management by conducting regular stock checks and updating ordering systems accordingly.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Promoted positive work environment through clear communication and teamwork among staff members.
- Monitored food temperatures to comply with safety regulations.
- Demonstrated adaptability by cross-training in various roles within cafe to ensure seamless coverage during absences or busy periods.
- Tracked food production levels, meal counts, and supply costs.
2nd Cook/ Food and Nutrition Services
Moorhead Public Schools
2021 - 2022
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Suggested actionable improvements to streamline training procedures.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared and served various food items in fast-paced cafeteria environment.
- Assisted in inventory management, ensuring adequate stock levels while minimizing spoilage.
- Maintained high standards of cleanliness, resulting in consistently positive health inspections.
- Contributed to positive team dynamics by effectively communicating with coworkers and supporting their needs during busy shifts.
- Managed opening and closing shift kitchen tasks.
- Contributed positively towards overall establishment success through dedication, hard work, and customer-focused approach.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in team setting, providing support and guidance.
- Self-motivated, with strong sense of personal responsibility.
Manager/Bridal Consultant
LeeAnne’s Bridal
08.2014 - 10.2020
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Provided expert guidance on wedding dress styles, fabrics, and accessories, helping brides make informed decisions for their special day.
- Increased bridal sales by providing personalized consultations and styling advice to brides to be.
- Assisted in achieving monthly sales targets through effective up selling techniques and product knowledge.
- Contributed to positive store atmosphere by maintaining organized and visually appealing sales floor.
- Used in-store system to locate inventory and place special orders for customers.
- Provided support during high-pressure situations such as last-minute gown alterations or emergencies, resulting in satisfied customers and positive feedback.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Coordinated trunk shows and special events to showcase new collections and generate interest from potential clients.
- Acted as liaison between brides-to-be and store management regarding gown selection inquiries or concerns resulting in smoother communication channels throughout entire process.
- Participated in staff meetings and training sessions to stay informed about store policies, procedures, promotions, and products.
- Maintained detailed client records with accurate measurements, preferences, and follow-up communication notes for seamless service delivery.
- Enhanced overall client experience by offering personalized recommendations for coordinating accessories and bridesmaid dresses, ensuring cohesive bridal party look.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed customer appointments efficiently, ensuring that each bride received ample time and attention during fittings.
- Prioritized helping customers over completing other routine tasks in store.
- Educated customers on proper care instructions for their gowns, resulting in fewer returns due to damage or wear and tear.
- Achieved higher level of customer satisfaction by consistently following up with clients to ensure all their needs were met after purchase.
- Stayed current on latest bridal trends through industry research and attendance at trade shows, ensuring knowledgeable consultation experience for clients.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong vendor relationships by effectively communicating inventory needs and promptly addressing any discrepancies or concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed long-lasting relationships with clients through exceptional customer service, resulting in repeat business and referrals.
Key Holder, Sales Consultant
Brides by Demetrio’s
08.2012 - 03.2014
- Conducted regular audits of inventory levels to identify discrepancies or potential issues in stock management processes efficiently.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Mentored new sales associates to contribute to store's positive culture.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained newly hired sales team in upselling techniques.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Participated actively in weekly meetings sharing ideas that contributed directly towards improving operational efficiency across departments.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
Manager in Training
Helzberg Diamonds
10.2011 - 08.2012
- Assisted with onboarding of new employees by providing training and development resources.
- Enhanced staff productivity by providing thorough training, clear expectations, and consistent performance feedback.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Coordinated special events such as in-store promotions or community outreach programs to increase visibility within local market area.
- Analyzed customer feedback to identify areas for improvement.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Conducted regular competitor analysis to identify market trends and opportunities for competitive advantage.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Science - Health Education
Western Michigan University
Kalamazoo, MI 05.2001 -
Licensed Esthetician -
Academy of Cosmetology
Merritt Island, FL 05.2001 -
Skills
Customer Service
Interpersonal Communication
Dependable and Cooperative
Multitasking
Professional Demeanor
Collaboration and Teamwork
Interpersonal Skills
Active Listening
Time Management
Adaptability
Excellent Communication
Problem-solving abilities
Team Player
Critical Thinking
Self Motivation
Reliability
Accomplishments
- Ability to multi-task while prioritizing duties in order of importance.
- Maintained accurate up-to-date records of inventory, sales, and orders.
- Ability to read, understand and follow procedure manuals in order to accurately order and inventory merchandise.
- Excellent verbal and interpersonal skills that are essential on all levels of the decision-making process.
- Work well as an individual or team member in achieving goals and objectives.
- Experience includes scheduling, purchasing, distribution, inventory management, customer service.
- Engaged the consumer by asking questions to identify needs and assist them with solutions to those needs.
- Dedicated to strong customer relations to ensure customer satisfaction and create goodwill.
- Assessed product cost and mathematically reduced sales percentage to ensure profit margin.
- Demonstrated proficiency in arithmetic using whole number, decimals and fractions on receipts, checks, deposits, and daily sales reports.
Competitive Bodybuilder 15+ years
For almost the last 2 decades I have focused most of my efforts outside of my professional life to achieve peak appearance and optimal health and wellness for myself, my family and friends. This part of me is extremely dedicated and driven to be the best version I can be while also being better than I was yesterday. I take this approach in all areas of my life including my careers. I always give 110% to everything, while also asking, learning, trying and reading to gain my knowledge and expertise. I enjoy work in environments that are fast-paced and physical, I like to be moving around and assisting others while working to complete a task, resulting in a job done to complete satisfaction.
Timeline
Cafe Assistant II
Brevard Public Schools
08.2023 - Current
Manager/Bridal Consultant
LeeAnne’s Bridal
08.2014 - 10.2020
Key Holder, Sales Consultant
Brides by Demetrio’s
08.2012 - 03.2014
Manager in Training
Helzberg Diamonds
10.2011 - 08.2012
Bachelor of Science - Health Education
Western Michigan University
05.2001 -
Licensed Esthetician -
Academy of Cosmetology
05.2001 -
2nd Cook/ Food and Nutrition Services
Moorhead Public Schools
2021 - 2022