Stefhanie Webb
Spring Valley,CA
Summary
Hardworking Billing Supervisor proficient in overseeing team operations, implementing improvements, and reducing delinquency. Offering 18 years of experience in medical, behavioral, and mental health. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Billing Operations Supervisor
Mebe San Diego ABA LLC
San Diego, CA
06.2022 - 03.2024
- Concerned. Executed accurate and timely invoices and billing statements for over 600 clients.
- Managed team of billing specialists, providing guidance on best practices and ensuring timely completion of tasks.
- Maintained high accuracy levels in all aspects of invoicing by adhering to strict quality control measures during processing stages.
- Acted as subject matter expert on billing procedures and policies, providing guidance and support to colleagues as needed.
- Analyzed financial data to identify cost reduction or optimization areas within billing department.
- Optimized revenue collection by closely monitoring account receivables and pursuing overdue payments.
- Negotiated payment arrangements with delinquent accounts while preserving ongoing business relationships where possible.
- Reduced number of outstanding invoices by designing effective follow-up strategies and maintaining open communication with debtors.
- Streamlined billing processes by implementing efficient software solutions, reducing errors, and increasing productivity.
- Utilized analytical skills to identify potential areas of revenue leakage and implemented corrective measures to minimize losses.
- Ensured compliance with industry regulations by staying up-to-date on changes in legislation and adapting internal procedures accordingly.
- Collaborated with cross-functional departments to resolve billing discrepancies and ensure accurate invoicing.
- Maintained high accuracy levels in all aspects of invoicing by adhering to strict quality control measures during processing stages.
- Acted as subject matter expert on billing procedures and policies, providing guidance and support to colleagues as needed.
- Maintained high accuracy levels in all aspects of invoicing by adhering to strict quality control measures during processing stages.
- Acted as subject matter expert within organization on billing procedures and policies, providing guidance and support to colleagues as needed.
- Analyzed financial data to identify cost reduction or optimization areas within billing department.
- Streamlined billing processes by implementing efficient software solutions, resulting in reduced errors and increased productivity.
- Facilitated dispute resolution between clients who had concerns about their charges or services rendered using diplomacy and professionalism.
- Enhanced team performance through regular training sessions and performance evaluations, leading to improved efficiency in billing operations.
- Implemented process improvements for invoice generation and distribution, reducing turnaround time and improving customer satisfaction.
- Developed comprehensive financial reports for management review, facilitating data-driven decision making.
- Conducted thorough audits of billing records to identify errors or inconsistencies, rectifying issues promptly to maintain client trust.
- Established strong relationships with key clients, addressing their concerns promptly to maintain high levels of satisfaction and retention.
- Assisted in budget preparation by forecasting revenue based on historical trends and current market conditions.
Revenue Cycle Supervisor
Alvarado Hospital Medical Center/Behavioral Health
La Mesa, NM
03.2017 - 06.2022
- Optimized workflow processes within department, leading to reduction in errors and delays in claim submissions.
- Spearheaded initiatives to improve communication between departments, resulting in increased collaboration and efficiency.
- Successfully maintained high level of team morale and engagement, fostering positive work environment that encouraged collaboration and dedication to providing top-notch medical billing services.
- Organized regular team meetings to review performance metrics, discuss challenges, and share best practices for continuous improvement efforts.
- Managed team of 12 medical billers, providing guidance and support for their professional development.
- Developed strong relationships with insurance representatives, facilitating smoother negotiations when resolving disputes over claims payments.
- Increased revenue by identifying underpayments and errors, ensuring proper reimbursement from insurance companies.
- Enhanced accuracy of claims submissions through thorough reviews and staff training.
- Improved efficiency in medical billing process by streamlining workflows and implementing best practices.
- Developed comprehensive training materials to ensure consistent onboarding of new employees.
- Championed efforts to stay current with changes in medical coding standards and requirements, keeping department up-to-date on industry trends.
- Hired additional staff members as needed while effectively managing resources during periods of high volume workload or employee absences.
- Led patient account reconciliations by identifying and rectifying discrepancies within patient accounts, ensuring accurate billing and collection processes.
- Reduced claim denials by maintaining up-to-date knowledge of insurance policies and regulations.
- Provided ongoing mentorship for junior staff members within Medical Billing Team who were looking to advance their skills or move into leadership positions themselves.
Medical Billing Coordinator
Novata Behavioral Health
09.2015 - 03.2017
- Reduced claim denials and rejections by conducting thorough audits and addressing discrepancies prior to submission.
- Increased revenue collection by diligently following up on outstanding payments and negotiating payment plans with patients when necessary.
- Leveraged strong organizational skills to maintain comprehensive patient accounts, enabling quick access to relevant information during billing inquiries.
- Identified areas for process improvement within billing department, leading to increased productivity among team members.
- Developed comprehensive understanding of medical terminology and coding systems to accurately translate services provided into billable charges on patient accounts.
- Participated in cross-functional meetings, providing valuable insights into billing operations and ensuring proper coordination among various departments.
- Ensured compliance with industry regulations by staying current on changes in medical coding guidelines and maintaining accurate records.
- Streamlined medical billing procedures for increased efficiency, resulting in faster reimbursement rates for healthcare facility.
- Enhanced patient satisfaction with clear communication of payment expectations, resolving concerns, and providing flexible payment options.
- Coordinated with clinical teams to ensure proper documentation was received for accurate coding and claim submissions, reducing delays in reimbursements.
- Assisted in staff training initiatives to develop knowledgeable team capable of handling complex billing situations effectively.
- Maintained detailed knowledge of various payer requirements, facilitating smoother interactions between healthcare providers and insurance companies during claims processing efforts.
- Contributed to development of best practices for medical billing operations, ensuring consistency across all departments within organization.
- Assisted in implementation of new software systems designed to streamline billing processes, leading to increased accuracy and reduced administrative burden on staff members.
- Optimized cash flow management by accurately forecasting monthly collections based on historical trends and current payer mix.
- Collaborated with insurance providers to expedite claims processing and secure timely payments for services rendered.
Medical Billing Specialist/Lead/Trainer
Scripps Health Business Services
08.2010 - 08.2015
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
- Collaborated closely with the clinical team to ensure proper documentation was obtained for accurate billing purposes.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Coordinated with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.
- Conducted regular audits of patient accounts for potential underpayments or overpayments due to incorrect coding or billing practices.
- Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Contributed to overall office organization by maintaining up-to-date records of all billed services and payments received.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
- Served as a subject matter expert on medical billing matters, providing guidance to colleagues on complex cases or unique situations.
- Developed customized reports for management review, highlighting trends in key performance metrics such as claim denial rates and days outstanding for accounts receivable balances.
- Educated colleagues on best practices in medical billing, providing ongoing training sessions as needed.
Education
Bachelor of Science - Health Information Management
Shasta College
Redding, CA05.2024
Associate of Science - Health Information Technology
Santa Barbara City College
Santa Barbara, CA06.2021
Skills
Use and knowledge of Group and private healthcare plans: Managed care (HMO, PPO, Medicare)
Proficient in various billing programs: Epic Chartmax, DSG, Milliman, Citrix, Medi-Soft, Emdeon, Cirius and Eclipsys software, CPR plus, Centricity, Raintree, Central Reach, OfficeAlly, Athena,and Avatar
Quick Books Experience
Proficient with Excell
Credentialling Experience
Detailed Tracking and Analytical Experience
Collection Experience
Financial Reporting
- KPI Tracking
- HIPAA knowledge
Timeline
Billing Operations Supervisor
Mebe San Diego ABA LLC
06.2022 - 03.2024
Revenue Cycle Supervisor
Alvarado Hospital Medical Center/Behavioral Health
03.2017 - 06.2022
Medical Billing Coordinator
Novata Behavioral Health
09.2015 - 03.2017
Medical Billing Specialist/Lead/Trainer
Scripps Health Business Services
08.2010 - 08.2015
Bachelor of Science - Health Information Management
Shasta College
Associate of Science - Health Information Technology
Santa Barbara City College
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