Summary
Overview
Work History
Education
Skills
Timeline
Generic
Stefini Cooper

Stefini Cooper

Portland,OR

Summary

I ensure superior customer service experiences by creating an on phone or in person environment that is both comfortable and informative for customers. With a strong background in both hospitality and client coordination, I bring expertise in maintaining high standards of organization, cleanliness and customer service. My experience in housekeeping involves meticulous attention in detail and organization, ensuring welcoming and pristine environments for guests, while collaborating with both residential and commercial building clients. As a Salon and Spa Coordinator I focused on delivering exceptional customer service, managing scheduling of appointments, and ensuring smooth daily operations during each customers stay and throughout the day. Together these roles reflect my commitment to superior customer satisfaction, efficient scheduling between customers and tasks and maintaining high standards of organization and cleanliness in a peaceful and welcoming atmosphere for most any customer.

Overview

15
15
years of professional experience

Work History

Housekeeper

Evershine Home Cleaning
11.2024 - Current

As a residential house cleaner, my job involves ensuring homes are kept clean, organized, and comfortable for the residents. My duties typically include:

Dusting furniture and surfaces, vacuuming carpets and rugs, sweeping and mopping floors, cleaning bathrooms, scrubbing sinks and toilets, wiping down kitchen counters and appliances, taking out trash, and occasionally doing laundry or making beds. I sometimes as well am responsible for restocking cleaning supplies, identifying areas that need deep cleaning, and following any specific requests or instructions from the homeowner. Attention to detail, time management, and maintaining a high standard of cleanliness are essential aspects of my role, along with respecting clients' privacy and handling their belongings with care.

Stable Hand

Charaz Stables
05.2023 - 12.2024
  • Maintained sanitary conditions by mucking out stalls regularly.
  • Maintained stable facilities by cleaning and blowing out aisles.
  • Ensured equine nutrition by providing proper dietary requirements.

Spa Coordinator

Portland Tub & Tan
03.2022 - 01.2023
  • Greeted clients at the front desk upon their arrival and completed financial transactions following their appointment or purchase of
  • Provided facility tours, monitored beverage stations and towel reserves along with maintaining laundering of towels to ensure availability of customer amenities
  • Maintaining the creativity, cleanliness and preparation of 9 spa & tanning rooms before and after each client throughout shift
  • Ensured consistent cleanliness of reception, lounge, and restroom areas throughout shift.
  • Monitored and recorded data from water tests every two hours in 9 seperate spa rooms.
  • Assist and or resolve any customer needs or issues throughout their stay ensuring exemplary customer satisfaction
  • Administered opening and closing procedures to maintain smooth spa functioning.

Housekeeper

Lisas Cleaning Services
06.2018 - 03.2020
  • Maintaining the cleanliness and order of residential and commercial spaces
  • Engaged in extensive room sanitation across diverse areas.
  • Executed thorough surface maintenance to uphold a sanitary environment.
  • Carried out thorough floor maintenance with tasks such as vacuuming, sweeping, and mopping.
  • Ensured cleanliness of all window surfaces and wall areas.
  • Ensured dishes were washed and stored properly.
  • Performed complete laundry services such as ironing, folding, and washing.
  • Organized spaces such as closets and cabinets for efficient use.
  • Ensured work was accomplished efficiently in a timely manner.

Salon & Spa Coordinator

Salon Nyla The Day Spa
03.2010 - 06.2011
  • Oversaw front desk operations including greeting, booking, confirming, rescheduling and any financial transactions.
  • Operated cash register and salon software database
  • Coordinated appointment scheduling for 15 tech's through effective data entry and management of incoming calls.
  • Performed weekly audits of inventory, restocked and reordered inventory
  • Direct communication with spa package guests; created package contracts with parties of 3 or more, arranged all activities, spa services, dining and nutrition services
  • Ensured facilities met high standards of hygiene and tidiness.
  • Managed facility readiness by executing structured start-of-day and end-of-day processes.

Education

Oregon & Washington Cosmetology License - Barber, Hair Design, Nail Tech & Esthetician

Oregon City Beauty School
Oregon City, OR

High School Diploma - undefined

Oregon City Senior High School
Oregon City, OR
01.1990

Skills

  • Phone & Email Support
  • Multiline Phone Operation
  • Retail sales
  • Inventory management
  • Appointment Scheduling
  • Multitasking
  • Problem Resolution
  • Time Management
  • Organizational skills
  • Commercial Cleaning
  • Cash Handling
  • Laundry
  • Guest Services
  • Assistant Manager Experience
  • Detail Oriented

Timeline

Housekeeper

Evershine Home Cleaning
11.2024 - Current

Stable Hand

Charaz Stables
05.2023 - 12.2024

Spa Coordinator

Portland Tub & Tan
03.2022 - 01.2023

Housekeeper

Lisas Cleaning Services
06.2018 - 03.2020

Salon & Spa Coordinator

Salon Nyla The Day Spa
03.2010 - 06.2011

High School Diploma - undefined

Oregon City Senior High School

Oregon & Washington Cosmetology License - Barber, Hair Design, Nail Tech & Esthetician

Oregon City Beauty School
Stefini Cooper