Summary
Overview
Work History
Education
Skills
Workauthorization
Personal Information
Timeline
Generic

STEFON BRYANT

Tallahassee

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Patient Support/Customer Service Escalation Specialist

Natera
08.2023 - 09.2024
  • Resolved patient concerns and billing issues, establishing payment plans and modifying bills.
  • Enhanced patient relations and reduced complaints through effective communication strategies.
  • Leveraged Salesforce and Jira to develop efficient workflows for addressing patient concerns, resulting in faster resolution times and increased productivity.
  • Analyzed and processed complex medical claims, ensuring accurate billing for specific diagnoses and CPT codes, minimizing errors and disputes.
  • De-escalated patient concerns regarding billing issues.
  • Addressed concerns related to EOB and insurance statements, ensuring clarity and resolution.

Senior Customer Service Representative

Verizon Wireless
06.2022 - 08.2023
  • Delivered exceptional customer service daily by leveraging extensive knowledge of products and services and creating welcoming, positive experiences and generating revenue
  • Exceed all daily metric and monthly tracking and goals
  • Responded up to 50-75 customer calls and emails daily to answer questions about products and services
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client's concerns and company interests
  • Thoroughly go through the benefits a customer has in their plan, proactively investigate and offer benefits that better suit them
  • Help leverage promos and savings for existing and new customers keeping good retention for business

Customer Support Specialist

Williamsonoma
09.2021 - 06.2022
  • Providing impressionable services for up to 100 new and existing inbound callers daily looking to purchase items
  • Process, edit, or cancel out any payments by customers
  • Thoroughly advocating and diligently search for products customers are indeed of
  • Assessing and editing customers personal info on account
  • Update and track orders
  • Effectively de-escalate glaring concerns a customer would have pertaining to a delivery or order
  • Streamlined support processes for improved efficiency and reduced response times
  • Collaborated with team members to ensure consistent quality in customer interactions

Customer Service Representative

Aetna Health Care
06.2020 - 08.2021
  • Providing personalized guidance and recommendations to healthcare members on which plans is best suitable for them with benefits in their area
  • Check ICD-9 and 10 codes to be consistent between a diagnosis and the treatment delivered for members, CPT codes for medical, surgical, and diagnostic services performed by healthcare professionals, HCPS codes for medical procedures and services to Medicare, Medicaid, on a claim from members or providers
  • Check dental, vision, and hearing claims and benefits to ensure members or provider qualify for reimbursement
  • Acting as a liaison advocating between healthcare providers and healthcare members, ensuring effective communication and resolving any issues that may arise
  • Help members check and see if certain prescriptions are covered under plan, help fill and set appointments for pick up for medicine

Agricultural Specialist

Trulieve
12.2019 - 06.2020
  • Monitoring and maintaining a suitable and fair ecosystem of up to 6 rooms for plants
  • Aiding Team Members with loading plants and making sure to abide by work protocol to keep a suitable and safe work environment
  • Handle and groom plants to help with grow outcome
  • Coming up with new innovative ways to safely feed plants and operate machinery
  • Enhanced crop yield by implementing advanced agricultural techniques and practices
  • Reduced pest infestations through the application of integrated pest management strategies

Senior Loan Specialist

Oneloanplace.com
05.2018 - 08.2019
  • Aid and assist up to 75 matching inbound and outbound customers with adequate lenders
  • Use partner services to help customer find out credit and come up with game plan to repair
  • Help find resolution for high interests so customers can get a cheaper rate with lender
  • Help customers with debt consolidation and collection
  • Enhanced loan approval rates by implementing effective underwriting guidelines and risk assessment strategies
  • Streamlined loan processing procedures for increased efficiency and faster turnaround times

Sales Associate

Lowes
05.2017 - 01.2018
  • Help 15-20 customers daily find items
  • Make sure workstation is in a neat and safe condition
  • Engage with team members to operate heavy machinery properly and safely
  • Aid customers with heavy loads
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs

Education

Associate - Nursing

Tallahassee Community College
Tallahassee, FL
01.2020

High school diploma or GED -

Marianna High School
Marianna, FL
05.2015

Skills

  • Customer Care
  • Customer Service
  • Customer Support
  • Telecommunication
  • Communications
  • Troubleshooting
  • Call Center
  • Operating Systems
  • Microsoft Windows
  • Technical Support
  • Software troubleshooting
  • Typing
  • Help desk
  • CPT coding
  • Medical terminology
  • De-Escalation Techniques

Workauthorization

Authorized to work in the US for any employer

Personal Information

Willing To Relocate: Anywhere

Timeline

Patient Support/Customer Service Escalation Specialist

Natera
08.2023 - 09.2024

Senior Customer Service Representative

Verizon Wireless
06.2022 - 08.2023

Customer Support Specialist

Williamsonoma
09.2021 - 06.2022

Customer Service Representative

Aetna Health Care
06.2020 - 08.2021

Agricultural Specialist

Trulieve
12.2019 - 06.2020

Senior Loan Specialist

Oneloanplace.com
05.2018 - 08.2019

Sales Associate

Lowes
05.2017 - 01.2018

High school diploma or GED -

Marianna High School

Associate - Nursing

Tallahassee Community College
STEFON BRYANT