Stefon Davis
Decatur,GA
Summary
Results oriented professional with a superb track record in operations, logistics and customer service. Seeking a position that will maximize my technical and operations experience and leverage my expertise in office administration, logistics, and client management.
Overview
14
14
years of professional experience
Work History
Assistant Community Manager
Abberly Skye
06.2021 - Current
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
Leasing Manager
Abberly Onyx/Abberly Skye
07.2017 - 06.2021
- Supervises a team of leasing consultants
- Marketing and maintaining positive resident relations of multi-family residential apartments
- Very service oriented and strives to make current residents feel welcome and comfortable in their community
- Oversee and advises the leasing staff with internal and external concerns of vendors, associates, and tenants, increasing the property’s occupancy from 20% occupied to stabilization within seven months of opening
- Maintains resident retention through clear and effective communication
- Processes application for incoming residents by document collection and calculating move-in fees
- Assists current residents with concerns, including addressing preliminary financial account concerns.
Inside Sales Manager
NCR
09.2015 - 06.2017
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Managed [Number] sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Introduced new products to the existing client base, leading to an increase in upselling opportunities and repeat business.
- Improved customer retention rates by addressing client concerns promptly and providing tailored solutions.
Account Manager
NCR
06.2013 - 09.2015
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Business Development Representative
NCR
08.2010 - 06.2013
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
- Developed strong relationships with key industry partners for mutually beneficial collaborations.
- Coordinated with internal teams such as finance, legal, and operations to streamline deal closure processes while prioritizing customer satisfaction throughout all stages of engagement.
Education
Bachelor of Science - Marketing And Managerial Science
Georgia State University
Atlanta, GA05.2014
Skills
- Payment Processing
- Property Management
- Records and database administration
- Website Management
- Expertise in Microsoft Office, Salesforce, Sales loft, Outlook, Oracle E Business Suite, Lexis-Nexis, Concur
- Document Control
- Resident relations
- Financial budgeting and reporting
- Property Inspections
- Daily Operations Management
- Web Analytics
- Database Management
- Contract Negotiation
Skillset
50 WPM, customized document creation, themes, styles, and mail merges, Data processing, Worksheets, and charts, client management and network email, customized management presentations
Timeline
Assistant Community Manager
Abberly Skye
06.2021 - Current
Leasing Manager
Abberly Onyx/Abberly Skye
07.2017 - 06.2021
Inside Sales Manager
NCR
09.2015 - 06.2017
Account Manager
NCR
06.2013 - 09.2015
Business Development Representative
NCR
08.2010 - 06.2013
Bachelor of Science - Marketing And Managerial Science
Georgia State University
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