STEHPANE CORIOLAN
Miramar
Summary
Results-driven leader with a strong background in strategic management and organizational growth. Skilled in developing and implementing effective strategies, optimizing processes, and enhancing team performance. Known for adaptability, effective collaboration, and delivering measurable results in dynamic environments. Possesses strong communication and problem-solving skills, with a focus on fostering a productive and positive team culture. Goal is to empower residents through innovative programming and efficient use of resources. Trilingual: French, English, and Creole.
Overview
15
15
years of professional experience
Work History
Director of Resident Services for Miami-Dade Mayor Levine Cava
MIAMI-DADE COUNTY / MAYOR’S OFFICE
08.2022 - Current
- Provide ongoing assessment and oversight of resident needs.
- Led the administration’s efforts to make County government more responsive to residents and to develop a world-class constituent services program that connects County residents with answers, information, and support.
- Ensure all residents can directly access the services and support they need, making the government more friendly and transparent.
- Foster a culture of respect and responsibility.
- Supervise and mentor a team of 8 Resident Services Specialists, providing regular feedback and training sessions.
Constituent Services Specialist/Coordinator
MIAMI-DADE COUNTY / CCED
07.2021 - 08.2022
- Ensured seamless coordination of constituent services through strategic team guidance, process improvements, and case resolution protocols. Prepared and submitted written and verbal reports based on inquiries and/or complaints received in the Mayor's Office.
- Conducted research and assisted other staff members with special projects and events as needed.
- Served as a liaison between the Mayor’s Office and County departments, elected officials, and external stakeholders to facilitate the successful resolution of constituent inquiries and service delivery challenges.
- Managed and responded to Equity and Engagement referrals, tracked systemic concerns, and coordinated with relevant departments to ensure equitable access to County resources.
Supervisor of Operations support specialists
MIAMI-DADE COUNTY / CCED
03.2020 - 07.2021
- Significant knowledge of program rules, regulations and policies related to customer service activities.
- Ability to make necessary investigations and handle complaints.
- Analyzed customer service problems and apply acceptable solutions.
- Exercise judgment and discretion in interpreting and applying policies and procedures.
- Capability to deal with customers courteously, tactfully, firmly, and impartially.
- Handled multiples skills calls such as: Covid-19 appointment line, Hotel Assistance, Senior Meals, COVID-19 Vaccine, COVID-19 related assistance programs, and Empowerment Survey calls.
Clerk 4 Administrator
MIAMI-DADE COUNTY / CCED
06.2018 - 07.2021
- Supervised and facilitate office management process.
- Served as a link between subordinates and upper management.
- Report Reconciliation and collection of money and serve as a liaison coordinator with the hospitals for baby stroller permits.
- Worked with account receivable to ensure invoice are up to date and paid.
- Ordered overall office supplies and ensure proper distribution by department heads.
- Performed various clerical duties such as appointment scheduling, intake, copying, data entry and other duties assigned.
- Worked on Project assigned by 311 management and handle administrative operations efficiently.
Executive Assistant
MIAMI-DADE COUNTY / OCAD
01.2017 - 06.2018
- Follow policies and confidentiality dictations to safeguard data and information.
- Coordinated communications, track and follow up on requests, and identify those of importance which require immediate attention.
- Worked closely with the Executive Directors and Board Members to ensure the Board responsibilities are adequately and consistently delivered.
- Managed the Office during hurricane disaster by translating technical, legal, and scientific written materials including letters, reports, and articles.
IRP-WG Program Officer
MIAMI-DADE COUNTY / OCAD
01.2017 - 06.2018
- Prepared background papers, talking points, and policy recommendations.
- Provided policy direction and logistical support to the Task Force.
- Implemented multi-faceted quality assurance review process to ensure efficient and sustainable programming.
Administrative Troubleshooter (ATS)
MIAMI-DADE COUNTY ELECTION DEPARTMENT
02.2016 - 01.2017
- Authorized to enter any precincts and collection center to observe the conduct of the election as a deputy Supervisor.
- Assigned to several precincts within a geographic area.
- In charge of, and responsible for, overseeing the Poll Workers and ensuring that their duties and responsibilities are executed.
Assistant Project Coordinator
NORTHEAST 2ND AVENUE PARTNERSHIP (NE2P)
12.2014 - 02.2016
- Conducted a variety of outreach activities.
- Attended relevant community and council meetings.
- Participated in roundtables and committees.
- Maintained relationships with collaborative partners and cultivate new ones.
- Worked closely with the Executive Director of NE2P and the Haitian Chamber of Commerce.
Executive Administrative Assistant of the Consul General of Haiti in Miami
CONSULATE GENERAL OF HAITI IN MIAMI
10.2010 - 01.2015
- Upheld the utmost confidentiality.
- Interpreted and translated information from one language into another language.
- Provided high-level secretarial and administrative support as the key person for the central coordination of all organizational activities.
- Arranged travel plans, prepared itineraries, processed expense reports, and tracked budgets and expenses.
- Responsibilities also included managing calendars, training, and supervising other support staff, and customer relations.
- Human Resources Coordinator
- Maintained employee files and managed the HRIS database.
- Assisted HR Director with new employee orientation and survey, and policy development.
- Provided administrative support and assist in employee hiring and firing procedures.
- Conducted audits of payroll, benefits, or other HR programs and recommends corrective action.
Education
Master of Public Administration -
Barry University
Miami, FL01.2021
Bachelor of Science - Business Administration
Barry University
01.2020
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National Society of Leadership & Success (NSLS)
01.2019
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Digital Citizen Coding Bootcamp at Ecotech
01.2017
Florida Notary Public - undefined
Florida Notary Service
01.2016
Skills
- Technology Proficiency
- Crisis Intervention
- Organizational Skills
- Team Leadership
- Community Building
- Adaptability and Multicultural Awareness
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
Accomplishments
- Active Member of National Society of Leadership & Success (NSLS)
- Active Member Black Affairs Advisory Board’s Heritage Planning Committee
- Active Member Haitian American Chamber of Commerce of Broward
- The "Top 20 Under 40" Class of 2019 Haitian American Young Professionals (YOPRO)
- Protocol and Business Etiquette Hospitality and Tourism Service
- FEMA Certificate - My FEMASID#: 0003519812
Languages
French
Full Professional
English
Full Professional
Creole
Full Professional
Timeline
Director of Resident Services for Miami-Dade Mayor Levine Cava
MIAMI-DADE COUNTY / MAYOR’S OFFICE
08.2022 - Current
Constituent Services Specialist/Coordinator
MIAMI-DADE COUNTY / CCED
07.2021 - 08.2022
Supervisor of Operations support specialists
MIAMI-DADE COUNTY / CCED
03.2020 - 07.2021
Clerk 4 Administrator
MIAMI-DADE COUNTY / CCED
06.2018 - 07.2021
Executive Assistant
MIAMI-DADE COUNTY / OCAD
01.2017 - 06.2018
IRP-WG Program Officer
MIAMI-DADE COUNTY / OCAD
01.2017 - 06.2018
Administrative Troubleshooter (ATS)
MIAMI-DADE COUNTY ELECTION DEPARTMENT
02.2016 - 01.2017
Assistant Project Coordinator
NORTHEAST 2ND AVENUE PARTNERSHIP (NE2P)
12.2014 - 02.2016
Executive Administrative Assistant of the Consul General of Haiti in Miami
CONSULATE GENERAL OF HAITI IN MIAMI
10.2010 - 01.2015
Bachelor of Science - Business Administration
Barry University
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National Society of Leadership & Success (NSLS)
undefined
Digital Citizen Coding Bootcamp at Ecotech
Florida Notary Public - undefined
Florida Notary Service
Master of Public Administration -
Barry University
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