Motivated store sales professional with three years of experience in warehouse operations and eleven years in customer service. Known for being reliable, eager to help, and open to learning new skills to support team and customer needs. Seeking to contribute a positive attitude and strong work ethic to a dynamic store sales team.
Overview
11
11
years of professional experience
Work History
Store Warehouse Operator
Tennis Plaza (Racquel World INC)
Miami
07.2021 - 06.2025
Received, sorted and stored incoming inventory items according to established guidelines.
Provided assistance to co-workers when needed or requested.
Packaged items for shipment according to customer specifications.
Organized the warehouse in an efficient manner to facilitate locating merchandise quickly.
Tracked inventory levels, restocked shelves as needed and reported discrepancies to management team members.
Maintained a clean work environment by adhering to safety protocols at all times.
Loaded, unloaded and moved products and materials by hand or using trucks and other equipment.
Utilized scanners and RF devices for tracking purposes.
Maintained accurate records of all goods received, shipped or transferred between warehouses.
Communicated effectively with supervisors regarding work progress and any issues that arose during shifts.
Assisted with physical inventories as required.
Performed cycle counts of warehouse stock on a regular basis.
Resolved customer complaints in a timely manner.
Responded promptly to customer inquiries regarding order status or product availability.
Handled returns from customers in accordance with company policy procedures.
Handled returns and exchanges, processing items according to company guidelines.
Provided customer service support, addressing inquiries and resolving issues related to shipments.
Used digital database to keep records of units and stock moved.
Stocker
Compass Group (Microsoft)
Redmond
01.2019 - 04.2021
Followed proper stock rotation procedures to minimize obsolescence and remove out-of-date items from the sales floor.
Maintained a neat, safe, clean and orderly workspace to prevent accidents and injuries.
Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Restocked shelves with current merchandise in attractive displays to promote sales.
Noticed damaged products and removed them from received shipments to be processed for a refund or replacement.
Stocked and rotated products, supplies, and paper goods to optimize freshness.
Blocked and faced all products on shelves and displays to meet company policies.
Lifted materials of varied weights on a regular basis.
I greeted customers and retrieved requested products to drive satisfaction.
Crew Member
Chipotle Grill
Bellevue
09.2017 - 12.2018
Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Adhered to health department regulations regarding food handling procedures.
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Restocked kitchen supplies including food products and utensils.
Monitored quality of food served to ensure it met company standards for presentation and temperature.
Maintained organized storage areas for food products, beverages and restaurant supplies.
Prepared quality products while maintaining portion control and presentation within service goal times.
Assisted management team with inventory counts of food products and beverage supplies.
Provided excellent customer service to maintain a positive atmosphere for guests.
Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Performed cashier duties such as taking orders, collecting payments and providing change.
Resolved customer complaints in a professional manner.
Served food quickly for positive guest experiences.
Kitchen Manager
Garlic Crush
Bellevue
05.2014 - 09.2017
Motivated kitchen staff by establishing goals to increase productivity and quality.
Oversaw meal preparation and monitored food handling to encourage safety.
Trained employees on cooking techniques, safety standards, and performance strategies.
Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Maximized team performance by training new employees on proper food handling, guest expectations, and restaurant protocols.
Received, organized, and rotated paper goods and food ingredients.
Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
Ensured compliance with health and safety regulations.
Trained new kitchen staff on proper food handling techniques and safety regulations.
Customer Experience Team Leader/ Duty Manager at Tennis World- Tennis AustraliaCustomer Experience Team Leader/ Duty Manager at Tennis World- Tennis Australia