Daniela Guzman
Fresno
Overview
11
11
years of professional experience
Work History
Drug & Alcohol Technician Specialist Supervisor
DISA Global Solutions Inc.
07.2017 - Current
- Company Overview: Formerly Houston Medical Testing Services
- Boosted team efficiency by organizing, restocking, and maintaining laboratory environments and equipment
- Inspected and calibrated lab equipment including Alco-sensor Machine, and testing kits
- Worked with office manager to resolve testing procedure fluency problems, improve operations, and provide exceptional customer service
- Demonstrated knowledge of company's mission, purpose, goals, and ability to help employees successfully achieve them
- Certified as a Drug and Alcohol technician under the Department of Transportation
- Participated in continuing education opportunities to further develop expertise in drug testing methodologies, staying ahead of emerging trends within the field.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
MRO Assistant
Houston Medical Testing Services
02.2018 - 05.2019
- Provide administrative support to ensure efficient operation of the office
- Support managers and employees through a variety of tasks related to organization and communication
- Ability to effectively communicate via phone and email ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and in a timely manner
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and of customer service department
- Assist in the preparation of regularly scheduled reports
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Contribute to team effort by accomplishing related results as needed
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Routed incoming calls and faxes and drafted detailed messages to expedite response
- Handled reports of test results to HMTS clients and works directly with the MRO
Department Manager
JCPenney
12.2013 - 02.2017
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Boosted team profits with efficient time and resource management focused on meeting and exceeding sales targets
- Tracked sales data to assess trends and make proactive strategy changes
- Led and organized events connected to service department, including, Employee of the week and IPM's Items Scanned per Minute
- Leadership experience, direct and supervise employees gaged in sales
- Open and close cash registers, performing tasks such as counting money, separating vouchers and coupons
Education
Associate of Arts - Child Development
Houston Community College
Houston, TXAssociate of Arts: AAT -
Houston Community College
Houston, TX05.2024
High School Diploma -
Bellaire High School
Bellaire, TX01.2009
Skills
- Schedule coordination
- Sales reporting
- Health and safety compliance
- Operational improvements
- Oral and written communication
- Specimen handling
- Quality control monitoring
- Quality control
- Specimen collection
- Office administration
- Spreadsheet management
- Program files maintenance
- Filing and data archiving
- Writing reports
- Customer and client relations
- Routing mail
- Faxing paperwork
- Report development
- Excellent communication skills
- Documentation and reporting
- Transmitting medical records
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
MRO Assistant
Houston Medical Testing Services
02.2018 - 05.2019
Drug & Alcohol Technician Specialist Supervisor
DISA Global Solutions Inc.
07.2017 - Current
Department Manager
JCPenney
12.2013 - 02.2017
High School Diploma -
Bellaire High School
Associate of Arts - Child Development
Houston Community College
Associate of Arts: AAT -
Houston Community College
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