Steicy Mauricio
Rockaway Park,NY
Summary
Dynamic marketing professional with experience at PIP Marketing & Printing, excelling in client engagement and problem resolution. Proven ability to enhance customer satisfaction through effective communication and support. Skilled in content creation and social media management, driving successful campaigns and fostering strong relationships to boost repeat business.
Overview
5
5
years of professional experience
Work History
Office Assistant
PIP Marketing & Printing
04.2025 - Current
- Prepared and edited documents to produce precise, accurate and professional communication.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Supported staff on special assignments and ad hoc projects.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Salon Receptionist
Tania Beauty Salon
02.2024 - 09.2025
- Listened closely to customer complaints and responded appropriately to issues.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Communicated with spa team members if clients canceled or changed appointment times.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Assisted with marketing campaigns to promote spa services.
Teacher's Office Assistant
Community and Public Service Program
05.2022 - 05.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Increased customer service success rates by quickly resolving issues.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
Teaching Assistant
SYEP
06.2021 - 08.2021
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Taught small groups of students focused on specific parts of coursework.
- Looked outside known experience to find solutions and produce results.
Education
Associate of Applied Science - Business
Borough of Manhattan Community College
New York (City), NY05-2026
Skills
- Team collaboration
- Marketing
- Adaptability and flexibility
- Problem-solving
- Multitasking and organization
- Strong work ethic
- Stress management
- Attention to detail
- Training and coaching
- Time management
- Professional appearance
- Clear communication
Languages
Spanish
English
Timeline
Office Assistant
PIP Marketing & Printing
04.2025 - Current
Salon Receptionist
Tania Beauty Salon
02.2024 - 09.2025
Teacher's Office Assistant
Community and Public Service Program
05.2022 - 05.2024
Teaching Assistant
SYEP
06.2021 - 08.2021
Associate of Applied Science - Business
Borough of Manhattan Community College