Stela Mecalco
Pharmacy Technician
Lubbock,TX
Summary
Efficient Senior Certified Pharmacy Technician with extensive knowledge of insurance protocols, medical terminology and HIPAA guidelines. Collaborates well with pharmacists to support pharmacy functions. Interacts with customers in professional and diplomatic fashion with focus on accuracy and satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Senior Certified Pharmacy Technician
Walgreens
Lubbock, TX
10.2015 - Current
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Counted, measured and compounded medications following standard procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
- Restocked automated medication dispensing equipment.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Advocated for patients' compliance with medication guidelines.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Merchandise Manager
Old Navy
Lubbock, TX
07.2012 - 10.2015
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Reviewed customer feedback to identify trends and improve product selection.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Developed and tracked metrics to measure supplier performance and cost savings.
- Created purchasing policies and procedures that complied with company standards and regulatory requirements.
- Assessed areas of service concern and developed improvement plans.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
Education
Certificate - Pharmacy Technician
08.2015 - 10.2015
GED - General Studies
07.1994 - 08.1994
Certificate - MOS/Transcriptionist
08.1997 - 06.1998
Skills
Advanced math skills
Manual and automated medication dispensing
Staff Development
Maintaining pharmacy equipment
Patient confidentiality
Knowledge of medical terms
Preparing drug bottle labels
HIPAA
Knowledge of brand and generic drugs
Updating medication histories
Pharmacy and customer records management
Drug storage procedures
Assisting pharmacists
FDA Drug Safety Guidelines
FDA and ICH Guidelines
Medicare and Medicaid process
Processing payments
Receiving incoming supplies
Drug inventory management
Quality Assurance and Control
Confidentiality and HIPAA
Prepare bubble packs
Patient education and counseling
Timeline
Senior Certified Pharmacy Technician - Walgreens
10.2015 - Current
South Plains College - Certificate , Pharmacy Technician
08.2015 - 10.2015
Merchandise Manager - Old Navy
07.2012 - 10.2015
American Commercial College - Certificate , MOS/Transcriptionist
08.1997 - 06.1998
Learn Incorporate - GED, General Studies
07.1994 - 08.1994