Summary
Overview
Work History
Education
Skills
Timeline
Stela Mecalco

Stela Mecalco

Pharmacy Technician
Lubbock,TX

Summary

Efficient Senior Certified Pharmacy Technician with extensive knowledge of insurance protocols, medical terminology and HIPAA guidelines. Collaborates well with pharmacists to support pharmacy functions. Interacts with customers in professional and diplomatic fashion with focus on accuracy and satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work History

Senior Certified Pharmacy Technician

Walgreens
Lubbock, TX
10.2015 - Current
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Counted, measured and compounded medications following standard procedures.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
  • Restocked automated medication dispensing equipment.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Advocated for patients' compliance with medication guidelines.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.

Merchandise Manager

Old Navy
Lubbock, TX
07.2012 - 10.2015
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Reviewed customer feedback to identify trends and improve product selection.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Developed and tracked metrics to measure supplier performance and cost savings.
  • Created purchasing policies and procedures that complied with company standards and regulatory requirements.
  • Assessed areas of service concern and developed improvement plans.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.

Education

Certificate - Pharmacy Technician

South Plains College, Levelland, TX
08.2015 - 10.2015

GED - General Studies

Learn Incorporate , Lubbock, TX
07.1994 - 08.1994

Certificate - MOS/Transcriptionist

American Commercial College, Lubbock, TX
08.1997 - 06.1998

Skills

Advanced math skills

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Timeline

Senior Certified Pharmacy Technician - Walgreens
10.2015 - Current
South Plains College - Certificate , Pharmacy Technician
08.2015 - 10.2015
Merchandise Manager - Old Navy
07.2012 - 10.2015
American Commercial College - Certificate , MOS/Transcriptionist
08.1997 - 06.1998
Learn Incorporate - GED, General Studies
07.1994 - 08.1994

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Stela Mecalco Pharmacy Technician