STELLA BEAN
Lynchburg,Virginia
Summary
Excellent at collaborating with doctors and nurses to provide excellent services. Dedicated to learning, growing, and succeeding in healthcare. Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced patient navigator with over three years of experience in . Excellent reputation for resolving problems and improving customer satisfaction. Experienced customer service representative with over ten years of experience in Insurance and healthcare. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of professional experience
Work History
Patient Success Representative
Brightree LLC
Peachtree Corners, GA
12.2022 - Current
- Secured patient information and confidential medical records in accordance with HIPAA privacy rule standards to protect patients' privacy
- Used snap to enter patient sales for Cpap supplies
- Obtained the patient's insurance information and determined whether or not the patient was eligible for benefits for the services rendered
- Consistently upheld and enhanced the company's positive image and reputation in the markets I served
- Went to weekly facility meetings to talk about logistical issues and get updated procedural and insurance instructions.
- Handled over 50 sales calls daily.
Customer Service Representative
Cigna Insurance
Fenton, MO
03.2018 - 11.2019
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Kept accurate and current customer account data with manual form processing and digital information updates
- Provided a superior customer experience in order to build a loyal customer base
- Answered customer calls promptly to avoid long wait times on hold
- Complete and accurate work and keep customer files up to date
- Dealt with a wide range of customer service, operational, and administrative tasks every day.
Listing Coordinator
Tammy Mitchell Hines & Co
Columbia, IL
02.2016 - 03.2018
- Acted as a liaison between buyers and sellers for over [Number] homes in [Timeframe], resulting in sales of over $[Amount]
- Oversaw scheduled meetings to ensure that both buyers and sellers were satisfied and that transactions went smoothly
- Drafted contracts for purchases, sales, and [Type] workers for home repairs before move-ins and final steps
- Kept an eye on the local residential real estate market in order to adjust sales tactics, prices, and overall business efficiency
- Looked for industry trends on social media and through online sources
- Worked closely with clients to help them get the loans, inspections, and credit reports they needed
- Had an excellent attendance record and was always on time for work
- Maintained detailed property lists in Maris to accurately promote properties and meet client needs.
Mercy Virtual Care Center
Chesterfield, MO
- Attended regular team meetings, huddles, staff meetings, and quality improvement projects to improve patient care
- Worked with the nursing staff to process patients and direct them to the appropriate departments
- Was responsible for the patients' safety and well-being
- Double-checked that all forms/reports for each resident's admission, transfer, and/or discharge were completed correctly
- Participated in unit-based Quality Assurance Program
- Was in charge of scheduling patient admissions and discharges. Worked with doctors and nurses in over 20 hospital assisting virtually with ICU patients.
Education
Bachelor of Science - Health Administration
Southern New Hampshire University
Hooksett, NH 01.2023 - Current
Skills
Schedulingundefined
Timeline
Bachelor of Science - Health Administration
Southern New Hampshire University
01.2023 - Current
Patient Success Representative
Brightree LLC
12.2022 - Current
Customer Service Representative
Cigna Insurance
03.2018 - 11.2019
Listing Coordinator
Tammy Mitchell Hines & Co
02.2016 - 03.2018
Mercy Virtual Care Center
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