Summary
Overview
Work History
Education
Skills
I am very musically inclined.
Timeline
Generic

Stella Bradford

St. Petersburg,FL

Summary

As someone with experience in multiple areas of customer service and water safety, I have developed skills that enable me to navigate a plethora of situations and enthusiastically interact with people of all ages. I have demonstrated handling high-stress scenarios with ease, thrive under pressure, multi-task well, and can not only perform tasks but teach them. Above all, I am an outgoing, positive, and adaptable employee whose energy is sure to motivate and inspire those around me.

Overview

6
6
years of professional experience

Work History

Water Safety Instructor

Aquatots Swim Centre
05.2023 - 12.2023
  • Followed federal and state water safety rules throughout activities.
  • Collaborated with parents regarding youth swim goals and planned course path.
  • Instructed students in water safety techniques.
  • Demonstrated basic to advanced swim techniques and breathing exercises.
  • Taught emergency response and rescue protocols for water safety.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Adapted teaching techniques to different learning styles.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Prepared equipment before each class class and stored items promptly after classes.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Mentored and trained new swim instructors on best practices.
  • Collaborated with swim team coaches to develop successful training plans.
  • Met needs of different students by adapting teaching materials and methods.
  • Provided feedback, guidance and support to students on participation and performance.
  • Monitored student progress and provided individualized instruction to meet student needs and goals.
  • Worked closely with students and parents to increase positive feedback from parents and boost overall student success.

Server

The Melting Pot Of Coral Springs
02.2023 - 04.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Food Runner/Server

Mayor's Cafe
09.2021 - 02.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Food Runner

JP Mulligan's
11.2020 - 09.2021
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Greeted customers and provided outstanding customer service.
  • Restocked food supplies in kitchen and organized storage areas.

Waitress

JP's Bagel Place
01.2018 - 11.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

High School Diploma -

Cooper City High School
Cooper City, FL
06.2023

Skills

  • Emergency Response Skills
  • Course Management
  • Public Pool Safety
  • Swimming Techniques
  • Adult and Child Aquatics
  • Stroke Fundamentals
  • Guest Engagement
  • Sales Techniques
  • Suggestive Selling
  • Regulatory Compliance
  • Hospitality Service Expertise
  • Order Management

I am very musically inclined.

Some of my favorite things to do are sing, play instruments, and listen to music.

Timeline

Water Safety Instructor

Aquatots Swim Centre
05.2023 - 12.2023

Server

The Melting Pot Of Coral Springs
02.2023 - 04.2023

Food Runner/Server

Mayor's Cafe
09.2021 - 02.2023

Food Runner

JP Mulligan's
11.2020 - 09.2021

Waitress

JP's Bagel Place
01.2018 - 11.2020

High School Diploma -

Cooper City High School

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